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GRI G3 Product Responsibility Indicators

Look at complete GRI Indicator Protocols Set Product Responsibility

Customer Health and Safety

PR1 core
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
PR2 additional
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.

Product and Service Labeling

PR3 core
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
PR4 additional
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
PR5 additional
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Marketing Communications

PR6 core
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
PR7 additional
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes.

Customer Privacy

PR8 additional
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Compliance

PR9 core
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services