John Burton was born on an Indian reservation in Michigan's Upper Peninsula. He was educated in the streets and public school system of Lansing, Michigan where he received acclaim as a writer, personally receiving an award from the city's Mayor. He attended the University of Michigan (Ann Arbor) on a full scholarship, where he studied contemporary American poetry. After quickly realizing that very few "poet wanted" job ads appeared in the newspaper, he went back to school and received an MBA from Central Michigan Univeristy where he taught businesss computer classes to undergraduate students. John joined SAP Labs in 1999 and has worked with the CRM Interaction Center team for over 11 years.
In his free time, when not Blogging, John enjoys reading and writing poetry. He is the author of the SAP Press book title, "Maximizing Your SAP CRM Interaction Center".
John Burton is a simple man with a keyboard and a desire to change the way CRM software is developed, deployed, and (mis)used.