SAP Solution Manager the ITIL aligned IT Management Tool
SAP Solution Manager has been re-certified from PinkVERIFY to comply with all of the 15 ITIL processes that are currently available for certification. Also the German company SERVIEW has given their award called "SERVIEW Certified Tool" to SAP
• Availability Management
• Capacity Management
• Change Management
• Event Management
• Financial Management
• Incident Management
• IT Service Continuity Management
• Knowledge Management
• Problem Management
• Release & Deployment Management
• Request Fulfillment
• Service Asset & Configuration Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
SAP is the first vendor awarded Pink Elephant’s Pinkverify ITIL 2011 certification for 15 processes of the IT Service lifecycle.
The award is a milestone for SAP Solution Manager: the ITIL certification proves that SAP Solution Manager is a premium and functional mature product that is been provided to SAP customers within their support contracts. SAP Enterprise Support customers are allowed to use SAP Solution Manager for their entire IT solution. This means for SAP Enterprise Support customers that they can access an adequate IT Service Desk with integrated Change Management. For this reason, SAP Solution Manager is very attractive to SAP Enterprise Support customers from a cost perspective.
Please come back in the coming days, as we will publish more information and material on this page...
Background & General Information
Information Technology Infrastructure Library (ITIL)
The Information Technology Infrastructure Library (ITIL) is a set of books developed by the United Kingdom's Office Of Government Commerce (OGC). ITIL is now owned and distributed by the Cabinet Office. The books describe an integrated, process based, best practice framework for managing IT services. To date, these books are the only comprehensive, non-proprietary guidance for IT service management.
Involved with ITIL since its inception in 1987, Pink Elephant is proud of its commitment to the framework. In fact, Pink Elephant is acknowledged worldwide as The ITIL Experts.
PinkVERIFYTM is an internationally recognized IT Service Management (ITSM) tool suite assessment service. It was created in 1998 to help ITIL/ITSM practitioners identify software tools that would support their process improvement initiatives and to provide ITSM tool vendors and service providers with a process to demonstrate and certify their product’s ITIL compliance to general platform, core and integration criteria.
See also: PinkVERIFY Homepage
SERVIEW Certified Tool
SERVIEW CertifiedTool® stands for excellent software solutions for ITIL®. Against all other in the market place available certificates for software solutions, the SERVIEW CertifiedTool® award is free of charge. This means that the certification cannot be bought on the market. To receive this certification it is necessary to fulfill the criteria of the high demands of SERVIEW CertifiedTool®.
See also: SERVIEW Website
Learn how Marc Thier, Senior Vice President for SAP Solution Manager explains in an interview with SERVIEW the positioning of SAP to ITIL. click here to watch the video
- ITIL on SAP Solution Manager - Whitepaper
The document describes the capabilities in SAP Solution Manager which are used in the 15 certified ITIL processes to cover the ITIL requirements.
- ITIL on SAP Solution Manager - Overview presentation
The document gives an overview which ITIL processes are coverd with SAP Solution Manager and how they are mapped with SSM capabilities.