New Support Channel: Ask an Expert Peer
SAP Support has extended its services for you and has launched the new support channel option Ask an Expert Peer at the end of January.
Ask an Expert Peer is offered in a limited feature trial for select products and lets you collaborate on your technical, product-related questions – one-on-one, with a qualified and approved expert outside of SAP. This way, you benefit from industry insights, along with an experienced perspective about your question. This channel is designed to deliver fast issue resolution for your basic inquiries and how-to questions
For details, please check this blog.
When reporting incidents to SAP Support, many customers just choose BC-ABA or its sub-component or BC-CUS or BC-BSP.eg because those components are at the top positions of BASIS components. Please note that this will lead to unexpected delays! Choosing correct or relevant component leads to a quicker assignment of your incident to a specialist and thus a faster resolution. You can learn about how to identify correct/relevant component from below wiki page:
Introduction/Information for each sub-component of BC-ABA