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Purpose:  

SAP system on Windows crashes with blue screen error.

 

Overview:

SAP software does not directly interact with the Windows kernel.

Therefore cannot. result in a blue screen.

 

Procedure:

Need to check the STOP error produced with the blue screen at the timestamp of the blue screen event.

Check  in the Microsoft KBA website.

The processes of a SAP system run in user mode and cannot

 be responsible of a Blue Screen at OS level. If the OS crash it means

 that something is wrong in kernel mode processes. For this kind of incidence

 you are recommended to contact Microsoft or your hardware partner.

 please consult note:

100972 Help for analysing a Windows NT Blue screen.

 

 

 

 

 

 

 

 

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