How to select the right component for your incident

If somebody reports an incident under wrong component or under BC-ABA component, the processing time can be increased significant.  BC-ABA component responsible for ABAP statements and not for application codes. 

How to find the right component for your incident?

( The note 36677 contains the component tree structure as attachment.)

If the incident related to:

1. Transaction
2. Report
3. Function Module
4. Dump
   1. MESSAGE_TYPE_X => Check SAP Notes 1954476 and 1603032
5. Error message
6. Performance
7. F4 help
8. Webdynpro
9. Memory
10. Note
11. Work processes => BC-CST-DP
12. BAdI
13. Security => SAP Note 2120646
14. Service Marketplace => SAP Note 1433157
15. IDOC issue => BC-MID-ALE
16. Network issues => XX-SER-NET
17. Issues with jobs=> BC-CCM-BTC  ( Check the note 2118508 and  Background Processing Troubleshooting Wiki Space )
18. Lock entry issues => BC-CST-EQ
19. Version Management => BC-UPG-NA ( formerly: BC-CTS-ORG )
20. Test Incident => SV-SMG-SUP-TST
21. Semaphores issues => SAP Note 33873
22. NWBC  (NetWeaver Business Client) issues => BC-FES-BUS
23. Fiori Launchpad => CA-FE-FLP
24. SAP Screen Personas => BC-PER
25. HEC (HANA Enterprise Cloud) services:
    1. XX-HST-OPR => SAP delivered customers
    2. XX-HST-<Partner Abbreviation>-INC => HEC Premium Partner delivered customers where Partner Abbreviation:
       1. IBM
       2. CTL (Centurylink)
       3. CLS (ControlS/Cloud4C)
       4. NTT
26. HCP (HANA Cloud Plattform) issues => SAP Note 2248257 
27. SAP Support Portal:  XX-SER-SAPSMP and subcomponents
28. Profile parameters: in transaction RZ11 enter the parameters name display and check the "CSN Component" part or Note search for the parameter
29. EarlyWatch Alert/Report => SV-SMG-SER-EWA
30. License key issues => XX-SER-LIKEY, BC-CST-SL
31. Go-Live Check => SV-BO-REQ
32. Fiori App => Check in Fiori apps reference library, Search for app name, then select Implementation Information → Support
33. System log messages => KBA 2142994