You cannot determine the exact problem or find a solution?
1. You can search our expert forums to see whether someone else has encountered and solved the same issue.
2. If you're unable to help yourself, report the problem to SAP Support (as per your contractual agreement).
To speed up the processing time, please give SAP Support all the information they need to help you. Before sending the report, do the following:
- Reproduce the problem.
- Make an archive with the relevant log files depending on the component in which the problem occurred.
- In the report, provide the following information:
Problem Report Template
- Describe the minimal set of steps necessary to trigger the bug.
- Attach the archived log files.