Skip to end of metadata
Go to start of metadata

The HANA service channel connection fails to SAP Cloud Platform, the message Service Channel Could not be opened appears.

The cloud connector log file, ljs_trace.log contains the following entry with INFO severity level:

ljs_trace.log
#INFO#com.sap.scc.ui#http-bio-8443-exec-4#          #RequestFailureExecution
com.sap.scc.servlets.RequestFailureExecution$RuntimeFailure: RequestFailureExecution
	at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:168)
	at com.sap.scc.config.AccountConfiguration.openServiceChannel(AccountConfiguration.java:250)
	at com.sap.scc.servlets.ServiceChannelConfigurationServlet.createHanaDB(ServiceChannelConfigurationServlet.java:509)
	...
Caused by: com.sap.core.connectivity.tunnel.api.management.ConnectionFailedException: 
Unable to retrieve forwarding tunnel routing and mapping information due to: No dbAlias 'eee' for account 'abcdef0123' found.
 Response code: 404
	at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelConnectionAttributesRetriever.retrieveConnectionAttributes(ForwardingTunnelConnectionAttributesRetriever.java:66)
	at com.sap.core.connectivity.tunnel.client.management.ManagedForwardingTunnelImpl.retrieveDirectTunnelConnectionAttributes(ManagedForwardingTunnelImpl.java:23)
	at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.doConnect(ForwardingTunnelImpl.java:89)
	at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.connect(ForwardingTunnelImpl.java:77)
	at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:141)

Follow SAP KBA  2648732 - Unable to retrieve forwarding tunnel routing and mapping information

  • No labels