The SAP NW Java Support Tool connects to a NW AS JAVA system and automatically collects the information required for you to troubleshoot an issue before uploading such data to SAP Product Support. It also provides guidance and assistance in the case of needing to apply a patch and analyzing all patch dependencies.
Automatic gathering of traces, logs and software component information based on different problem scenarios.
Allows screen recording while reproducing issues.
Provides different ways to upload the collected information to SAP Product Support while enabling you to review such information before the upload.
Provides a list of the latest patches available for your configuration and calculates all dependent patches in case you need to apply a specific patch. It also provides the corresponding download links with an option to add patches to the download basket.
Works even if the the system is down or unresponsive.
Contains troubleshooting guides for different scenarios.
The tool is a standalone java application (.jar file) and is supposed to be run on your desktop. It does not require installation or deployment and can be executed on any computer with a Java Runtime Environment installed on it.
If the JRE is the default application for .jar files in your OS, you can execute the program by just double-clicking on it. Otherwise, the following command can be used:
> java -jar NwSupportTool.jar
Any OS with a JRE 1.7 or higher installed.
Access to the Internet to retrieve information about patches from SAP Product Support and to upload the collected information.
(Set the proxy server in the proxy settings if required.)
Access to the SAPControl Web Service Interface of the NW AS JAVA system to be analyzed is required. Port 5XX14 (XX = instance number) needs to be enabled for that as per SAP note #936273.
(If you use a proxy you might have to define an exception in the proxy settings.)
NW AS JAVA Settings:
Supported Versions are described in SAP note #2181113. For releases prior to 7.10 the retrieval of the software component information does not work.
If your release is 7.10 or higher and your support package level is below the ones mentioned in note #2181113, a workaround will be offered by the tool at the time the software component information is retrieved. The workaround consists of copying three files contained in the .jar file to the server on which your NW AS JAVA system is located. The three files are called GetCompInfo.jar, GetCompInfo.bat and GetCompInfo.sh. They are located in the folder 'sap/com/pst/resources/' of the jar file and shall be copied to folder 'usr/sap/<SID>/<INSTANCE_NUMBER>/j2ee/configtool/' on the server. It is important that these 3 files get the same permissions as the other files in that folder. In particular, the file GetCompInfo.bat (Windows) and GetCompInfo.sh (Unix / Linux) need to be executable. The 3 files will be obsolete once you are on one of the support package levels mentioned in note #2181113 and can be removed then.
Problems and suggestions for improvement along with any other feedback can be reported at the bottom of this page, using the 'Write a comment' function. You need to be logged on for it to appear.