You have configured proxy correctly, to make sure the PC where the support tool running on is able to connect to AS JAVA and internet.
- Open NW for JAVA - Support Tool
- Connect to target J2EE system
- In the main menu, press "Expert" button. then navigate to "Analysis Package", Select the file that you want to send to SAP processor
- Press "Continue" -> Read and "Accept" the agreement. -> Precess "Continue"
It provides 3 ways to send the file to SAP:
|Upload Mobile||You need the container URL and password that provided by SAP consultant|
|Attach to Incident||It will copy the location path of the file to clipbord, then you can open your SAP incident and past directly the path to the attachment|
|Upload FTP Secure||This is secure FTP server. You need input the server URL and credential that provided by SAP consultant|
Note: If the file size bigger than 4 MB, the "Attach to Incident" button will be not available as the limitation attachment to SAP incident is 4 MB.