- Instance or Java process become to yellow or red in MMC.
- Server nodes, Java dispatcher become to yellow or red in MMC.
- AS Java process (Jstart or Jcontrol, Jlaunch) down.
- AS Java restarted unexpected.
The tool provides the function to collect all necessary information by just one single button
- Open NW for JAVA - Support Tool
- Connect to target J2EE system
- In the main menu, press "Crashing" button.
- You will first get a troubleshooting guide. The guide will help you troubleshoot the possible issue.
- Make sure the JAVA system is crashed at the moment, then click "Start" button. It will begin collecting trace which may take for a while.