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  • Instance or Java process become to yellow or red in MMC.
  • Server nodes, Java dispatcher become to yellow or red in MMC.
  • AS Java process (Jstart or Jcontrol, Jlaunch) down.
  • AS Java restarted unexpected.

The tool provides the function to collect all necessary information by just one single button


  1. Open NW for JAVA - Support Tool
  2. Connect to target J2EE system
  3. In the main menu, press "Crashing" button.
  4. You will first get a troubleshooting guide. The guide will help you troubleshoot the possible issue.
  5. Make sure the JAVA system is crashed at the moment, then click "Start" button. It will begin collecting trace which may take for a while.

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