Child pages
  • Frequently Asked Questions
Skip to end of metadata
Go to start of metadata

What types of files are included in the analysis?

The current list of files and products are included in the analysis in the Product Areas in Pilot section of the wiki.

When is this tool planned for general availability? 

We are adding product areas to this tool frequently.  We are hoping to have a lot more areas added by July, so check back to the  Product Areas in Pilot section of the wiki to stay up to date with what products this tool works with.

Is this a paid service?

This service is included with your current support contract. You will need your S-user id to be able to login and access the Support Log Assistant.

Is this included in my support contract?

Yes, this included with your support contract. 

Can I create an incident from here?

There is an option for Next Steps, after the analysis is done, to access different avenues of further support.  You have the option to create an incident, start an Expert Chat, Schedule an Expert or go to the Community for further support.

What do I do if I need more help?

You can contact the email group if you need assistance using or understanding the Support Log Assistant.  Or you can log an incident for Product Support if you need further help with the analysis you received or were not able to solve the issue yourself. 

Will the files be uploaded to SAP Support?

No, none of the files that are analyzed with the Support Log Assistant are saved or transferred to SAP Support.  This is all done on the client side within the browser.  At the end of the Support Log Assistant session, there is an option for you to archive all the files plus the Analysis Report to upload to Product Support in an incident, a Schedule an Expert or a chat session with support.

Will my files be sent to SAP?

The tool does not upload files to any SAP servers.  Instead, the tool downloads a small list of conditions (rules) to your browser and scans the files locally using javascript that runs in your browser..  You have an option at the end to archive these files so you can easily upload them if or when you log a support Incident, Schedule an Expert or Expert Chat with Product Support. 

How can I save my session and come back later?

You cannot save your session and come back later as we do not save any data from the session.  Once you start a session, you need to finish it in order to not have to start over uploading log files and running analysis. 

Can I view my session information offline?

You can view the Analysis Report and save it off.  You can also archive the session which archives all the analyzed files as well as the Analysis Report for you to view offline at a later time. 

Will more products be added to this in the future?

Yes, depending on how the pilot goes, the plan is to expand this to more products in future releases. 

Can I analyze compressed log files to the tool?

Yes, you can add compressed log files (.zip) and we will uncompress them and then analyze the files.  We do not support compression formats other than zip at this time.

If I add binary files can they be analyzed?

At this time, only text log files can be analyzed.  Binary files, such as wireshark traces, will be looked at to be added in future releases.

How is the Support Log Assistant different from the File Log Reader tool?

The Support Log Assistant uses regex and string search to find specific errors or information in a log file, and then displays specific potential solutions or information based on those string or regex patterns that are found.  The File Log Reader tool is a more general search tool that just highlights some specific text.  So the Support Log Assistant is a more automated version of the File Log Reader tool.

Will this functionality be made available in BIST tool?

We are looking into making this available sometime later this year. 

Can I use the Support Log Assistant only in English?

The Support Log Assistant external standalone client supports German, French, Japanese, Spanish, and Chinese languages powered by machine translation technology.

The external SLA client has implemented automated language translation via the SAP Translation Hub. SAP Translation Hub allows the user to translate the UI texts by using a repository of SAP-approved translations and terminology as well as machine translation.

To use the client in any of the above languages, on the top-right side of the client select the desired language from the dropdown list.

Any plans to have the Support Log Assistant gather and send the log files and analysis to SAP directly? Maybe by attaching it to an incident automatically?

This is on the roadmap for future releases.

  • No labels