This wiki lists tools that can be used to help support SAP and 3rd party Products. These are tools that Product Support will often use to help analyze or diagnose an issue with customer and partners and can be used by anyone.
Trace and log files are used to get detailed information from software running on a machine. These text based files contain error messages, debug out, informational messages and more and are often used by Product Support or other experts to analyze and understand a workflow.
Below are some of the tools you can use to analyze these files on your own or with the help of SAP Product Support
Support Log Assistant
The support log assistant is an online tool that is available to SAP customers, partners and support engineers. This tool allows you to select any number of text files (log, trace configuration, etc...) and scan them automatically for known issues or interesting (flagged) lines. This tool is constantly updated and can be used against a variety of file types to automate the log analyzing process.
Flexible Log Reader (FLR) is a log reading application which has been designed to read and analyze text log file, no matter which application has generated it. FLR is used to open large logs in any text format and can easily scan and find information within them.
Typically, it is possible to open logs which total around 4.5x the available memory on the machine, for example a 4Gb machine can load 18Gb of logs.
Landscape analysis tools assist in collecting large amounts of landscape or server details. These are very useful when reviewing system landscapes and investigating the root cause of issues. The overviews and analysis created by these types of tools can save a lot of time for both customers and support engineers alike.
BI Platform Support Tool
The BI Platform Support Tool is a Java based utility used by support engineers, consultants, and BI administrators. It is designed for supporting many aspects of the BI Platform and simplifies the process of reporting on the landscape configuration, performing root cause analysis tasks, and delivering performance optimization and go-live services.
This tool is free of charge and will be maintained with enhancements and corrections for the foreseeable future.