Here SAP Contact Center support team will post an update when new hotfixes are released for SAP Contact Center FP15. Please note that official product information will always be available at support.sap.com
The purpose of this document is to help you to keep track of what hotfixes have been released.
To keep this area clean and tidy we ask you to avoid posting questions to this document.
Should you have any questions or concerns related to hotfix content please create a new customer incident under component CRM-CCI or raise a new discussion to SAP Contact Center Community page.
Note: Most important changes can be reviewed from - help.sap.com (may require login)
|Hotfix #||SAP Note||Affected Components||Remarks|
|220.127.116.11||2888076||ECF Web Server, Restful Interfaces and Universal Queue||Contact Support to obtain this fix|
|18.104.22.168||2897210||Databases, Web, AS, BJS|
Contact Support to obtain this fix
|7.0..15.9||2980838||ECF Web Server, Restful Interfaces and Universal Queue||Contact Support to obtain this fix|
|22.214.171.124||3060145||Agent Server, CEM, Chain Matcher, Chat Server, Monitoring Web Client, SMS Server, Web Client and Web Server||Highly recommended!|
Relevant documents for FP15 release:
2907618 - Unable to use chat functions in C4C embedded with SAP Contact Center widget (Communication Panel or Agent.html)
Enhance your customer care and engagement experience with WhatsApp - link to the recording