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Here SAP Contact Center support team will post an update when new hotfixes are released for SAP Contact Center FP16. Please note that official product information will always be available at support.sap.com 
The purpose of this document is to help you to keep track of what hotfixes have been released. 

To keep this area clean and tidy we ask you to avoid posting questions to this document.
Should you have any questions or concerns related to hotfix content please create a new customer incident under component CRM-CCI or raise a new discussion to the SAP Contact Center Community page.

Note: Most important changes can be reviewed from - help.sap.com (may require login)

Latest hotfixes *

How to download the packages?

  1. Go to the SAP One Support Launchpad
  2. Select "Download" from the drop-down menu, and type "51055131" in the search field
  3. Browse for the reference to FP16.100 Hotfixes 115 - 118
  4. Click on the hyperlink to download

(star) Please note the above material will contain only the files for the below-mentioned hotfixes (FP16.100 Hotfixes 115 - 118)

Hotfix #SAP NoteAffected ComponentsRemarks

(star) 7.0.16.115

3091715CDT, OM and Web ServerImportant bug fixes in CDT, OM and Web Server
(star) 7.0.16.116 3060221CEM
  • Failed to convert HTML email body to text&
  • Attachment is missing for incoming e-mail in CDT&
  • Old IMAP emails are not deleted from email server&
  • OAuth error blocking email reading from server&
  • Too complex operative database query fails&
  • The call is not re-allocated to the Communication Panel agent after a connection failure
(star) 7.0.16.118 3060212ECF Webserver, Restful Interfaces, Universal Queue, and COWSMultiple Java component fixes

Additional hotfixes:

Hotfix #SAP NoteAffected ComponentsRemarks
7.0.16.1002933871
Release notes
7.0.16.1012971148CEMContact SAP Support for the package
7.0.16.1022980806ECF Web Server, Restful Interfaces, Universal QueueContact SAP Support for the package
7.0.16.1032986252CDFiles included in the note
7.0.16.1042999910ECF Web ServerContact SAP Support for the package
7.0.16.1053018730CEMContact SAP Support for the package
7.0.16.1063030512CEMFiles included in the note
7.0.16.1073027445 Chain MatcherFiles included in the note
7.0.16.1083030550CDFiles included in the note
7.0.16.1093066866CEMFiles included in the note
7.0.16.1103033845 ASFiles included in the note
7.0.16.1133060229CEMFiles included in the note
7.0.16.1143033793 Agent Server, CEM, Chain Matcher, Chat Server, Monitoring Web Client, SMS Server, Web Client and Web ServerMultiple fixes

Relevant documents for FP16 & FP16 Patch1 release:

2910694 - SAP Contact Center - FP16 - CEM Server: Conversion Tool
2912069 - SAP Contact Center - FP16 - Python upgraded
2926469 - End of support for Basic Authentication access to Exchange Online
2937576 - IVR issue in FP16
2945288 - FP16 Communication Panel translations missing
2967588 - SAP Contact Center - CDT support for Microsoft Edge browser


SAP Customer Connection - CCtr2020
Results are available at https://influence.sap.com/contactcenter2020

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