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SAP Contact Center On-Premise

Older Service Packs (SPs) and Feature Packs (FPs) are listed here

Note: Only the latest three FPs are supported (highlighted in green): Check SAP Note 2655046 - SAP Contact Center Mainstream Maintenance Cycle

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SAP Customer Connection program

General guidance about SAP Contact Center at SAP Customer Connection program can be found from SAP NOTE 2666452

SAP Contact Center On-Premise Resources