Registration

Dear SAP Community Member,
In order to fully benefit from what the SAP Community has to offer, please register at:
http://scn.sap.com
Thank you,
The SAP Community team.
Skip to end of metadata
Go to start of metadata

When experiencing any issue with BI Java runtime, the below steps can help you isolating and solving that:

  • Ensure that all the integration steps are well performed as per SAP Note 917950. It is possible to check them using the supportdesk tool as per SAP Note 937697.
  • Try to reproduce the issue in transaction RSRT2 using the query technical name. In case the issue is with a web template, get the query which is the main data provider for that template to test.
  • Use button "Java Web" in transaction RSRT and add the parameter &TEMPLATE=0ANALYSIS_PATTERN. Check if the issue is reproducible on this way. If not, the issue is due to the web template definition or the default web template which is defined in transaction RSCUSTV27.
  • Record an HTTP trace and look at the URLs, looking for changes in domain, ports, etc. Record and RSTT trace by adding the parameter &TRACE=X to the URL (Java Web button or Query Designer).

 BI Java Export Services - BW-BEX-ET-WJR-EXP

In case the points above do not help and you need to open a ticket to SAP Support, please provide the list below:

  • HTTP Watch trace as per above. You can use the free version available at http://www.httpwatch.com/download
  • Supportdesk.zip file as per SAP Note 937697
  • HTTP and R/3 connections to the affected system
  • Query/web template technical name

BW-BEX-ET-WJR        BEx Web Java Runtime
-----------------------------------------------------------------------
1. SYSTEM & LOGON

Backend system : ???     ABAP stack level: ???
Portal system  : ???     Java Patch level: ???
System connections:
R/3 is open and working: ???
HTTP is open and working: ???
RFC is open and working: ???
Username/Password in the secure area for all systems: ???
-----------------------------------------------------------------------
2. SUPPORT DESK TOOL (should always try with the latest version, but
notice that in BW 730 no deployment of the tool is required)

Follow steps as described in note 937697 - do not forget step 14
for reproducing the error!

Support Desk Tool Attached:
Support Desk Tool Green:    (refer note 1177154)
-----------------------------------------------------------------------
3. STEPS TO REPRODUCE

3.1 Mandatory:
Query/Template/iView name : ???
Step by step description : ???
Note search: ???

3.2 Optional:
Reproducible in RSRT?
RSTT trace
HTTP trace (preferable HTTP Watch)
Additional info: ???
Screenshots/recording attached if applicable: ???
Call stack in case of exception

Page: Function of RSADMIN parameters for the issues occuring in the SAP BW Web Java Runtime Page: How to correct the error message related to library item 0ADHOC_COLUMN_CHART occurring during migration of Web Template from 3.x to 7.x Page: How to correct the error messages about Reverse user mapping test occurring in Support Desk Tool Page: How to correct the problem regarding window freeze occurring due to closing of Dialog button by clicking on close button X Page: How to determine the display type of Exceptions to be seen in the resultant BEx Web report while executing BW Web Templates Page: How to display the Document in the Web Application instead of Hyperlink to the Document Page: How to get option To Portal... if it is missing under option Query -> Publish in BEx Query Designer for Release 7.x Page: How to get percentage symbol(Scaling factor) displayed on each cell under Column header of the resultant web page in Release 7.30 Page: How to solve error message RSOBJS 171 Unable to generate history entry occurring while trying to save Web Template 7.x in Web Application Designer 7.x Page: How to solve the error message occurring while trying to access the URL for Support Desk Tool in Release 7.30 Page: How to solve the problem occurring while trying to save variant after executing BW BEx Web Application Page: Show All Values is always seen when using a Dropdown Box in a Web Template Page: The message Standard Transport System is active appears while accessing SAP BW Query Designer Page: To determine the number of Characteristics to be displayed in the first page of result Page: To determine the number of Keyfigures to be displayed in the first page of result Page: Web Item LINK_SETTINGS could not be found in current Web Application