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SAP BusinessObjects BI platform support tool 2.1 Patch 9


Release Date: April 1 2020

New Features




Added temporary storage to Security Analyzer and fixed blank BI applications

Added more information to Security Analyzer Excel exportFor the exported Excel, added object name, user name, and second user name added if comparing.

Cells will be highlighted in corresponding colour for the user (same as within the tool)
Added column header table sorting functionality to Content Analysis Report

Predictive Support Alerts service has been discontinued.PSA functionality will be rolled into the SAP Support Log AssistantBITBITOOL-1747
Added support for SAP BusinessObjects BI Platform 4.3

Added a TopN filter to the report selection panel for Content Analysis

This allows a value between 1-1000 to be used for a Top N filter on the CMS query used for this analysisBITBITOOL-1751

Added section to get better overview of Xmx configuration in cluster

Added accordion "Server Java Heap Size" under Cluster details tab in Servers and Services.


Huge improvements to the Server Group Analysis

Greatly improved performance and UI for Server Group Analysis.

Note: Moving forward we require the Server & Services Analysis report to run along side the Server Group Analysis.

This way we're only extracting the server info once and the html view code references the server analysis when certain server info is needed.

We list all report's that reference a server group even server groups that no longer exist. In this scenario, an alert is triggered and the orphaned server group is displayed w/ the corresponding reports

More analysis done to determine if a report is referencing a 'viewing SG', 'scheduling SG' or both, what the viewing preference is set to: 'only run on' or 'prefer to run on' for each and displaying this info correctly under each group

Cms queries were updated to only query for the reports that reference a SG, and the instances that reference a SG which are not past successful/failed instances.
Now we only look for pending, recurring and paused. this helps keep the display page shorter and reduce data xml size.

New Alerts

  • Alert when server list is empty for a server group
  • Alert when report list is empty for a server group
  • Alert when server list contains no running servers in the server group
  • Alert when reports are found pointing to a nonexistent server group
  • Report page redesigned to show server group heirarchy and summary of server groups
Added Server Groups to user alert creation menu
Warn user if BIPST is running under C:\Program Files or other more restrictive foldersIf the path contains ":\Program Files" or "C:\Windows" then will pop up a message to user when tool is first launched. We discovered a lot of issues whose root cause was with folder permissions. As such, we recommend you install to a less restrictive folderBITBITOOL-1765
Added alerts for when a server is missing services, if the server is never started. and if its missing services due to some type of corruption.


Fixed Issues





Predictive Support Alerts hangs the client when adding new contactPredictive Support Alert has been removed and the functionality will be rolled into SAP Support Log Assistant2.1.8 BITBITOOL-1734
BIPST client freezes when adding a new landscape. The problem occurred if there was an SIA in the landscape that has never been started before.

BIPST client no longer hangs in this situation.

Lumira 1.x, Object Package and PDF object types missing from chart in content analysisThe missing object types have been added to the content chart2.1.8BITBITOOL-1737
Typo in Recycle Bin info in BI Applications analysis

Typo was fixed

Scheduling Landscape Analysis Reports does not create recurring schedules and they fail immediately Recurring schedules is working correctly again2.1.8BITBITOOL-1739
NullPointerException in Alert Summary

The problem is fixed

Added additional error handling around Alert Summary accordians
System reserved partitions are detected as floppy drives by hostagentFiltered out drives with the description "Floppy" from alerting2.1.8BITBITOOL-1754
In some scenario of a new BIPST install, running all analysis types fails

When running Application Server and Hardware Analysis against a new landscape, the default landscape populated by Application Server analysis has no hosts

Improved the Hardware Analysis extractor to create hosts elements if they don't exist

Twitter feed not rendering on home dashboardUpdated BIPST to use MS Edge as the default browser rendering engine2.1.8BITBITOOL-1755
NullPointerException thrown when adding new user alert due to missing BI App "SAC" in the default.xml fileThe problem is fixed2.1.8BITBITOOL-1758
Improved error formatting in log when scheduled Landscape Analysis Report fails
NullPointerException in Platform Search Analysis when scheduledThe problem is fixed2.1.8BITBITOOL-1763
BIPST Patch History / Hardware Analysis reports fail when scheduledThe problem is fixed2.1.8BITBITOOL-1764
Hardware Analysis - CPU System Metric is empty in some casesThe problem is fixed2.1.8BITBITOOL-1650


Known Issues and Limitations





On some Windows clients, the sapclientplugin cannot be launched from E2E Trace Wizard because binary is not code signed and causes UAC pop up2.x2.1.5 
Hardware Summary Analysis report not working when BI is running on AIX platform. This is a limitation of the SAP Host Agent. ETA for a fix to the SAP Host Agent is unknown at this point.2.xUnknown 

E2E Trace Wizard : In some cases, using a domain user from a different domain (not the domain of the user currently logged on to windows) causes the SAP Client Plug-in Administrator logon to fail. (this logon allows the SAP Client Plug-in to start under local administrative access).

Workaround: Use a local administrator account instead of domain account with local admin access on the BIPST client. Or, use the domain\user of the account that is currently logged on to Windows (assuming this user has local admin rights on the BIPST client)

Workaround 2: Uncheck the option to Use Integrated SAP Client Plug-in and on step 3 manually launch the SAP Client Plug-in from the location:



If you apply a combined installer patch, the "BOE Web App Build Check" alert is triggered because of a bug in the combined installer. Refer to: 2604826 - Combined Installer for SAP BusinessObjects BI platform does not update inventory.txt and install manifest with the correct build number

BI 4.xBI 4.2 SP6BITBITOOL-1543
SAP Host Agent script files are not working in Linux. See workaround in KBA 2832454 - BI Platform Support Tool fails to gather information from SAP Host Agent on Linux2.1.72.2BITBITOOL-1722
For BOE 4.2, WebI Document Masker now requires SP 5 or later.2.1.7  
Schedule Manager window will not open while BI Support Tool schedule job is in Running status2.1.9
Host Agent Validation and Host Agent Reports fail after 2.1.9 upgrade - New Requirement Added, Host Agent version 7.21 Patch 45 and higher2.1.9none

Previous 2.1 Release Notes

2.1.8 Release Notes

2.1.7 Release Notes

2.1.6 Release Notes

2.1.5 Release Notes

2.1.4 Release Notes

2.1.3 Release Notes

2.1.2 Release Notes

2.1.1 Release Notes

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