This SDN WIKI space documents techniques for performing root cause analysis and troubleshooting techniques using tools including:
- Solution Manager Diagnostics
- CA Wily Introscope
- BI Platform Monitoring
- Log Viewers
- 3rd Party Tools & Utilities
Solution Manager Diagnostics
Important Documentation
Documents for configuring and implementing Solution Manager for BI Platform 4.x
- SolMan 7.1: Managed Sys Setup - BI Platform 4.0
- SolMan 7.1: Managed Sys Setup - BI Platform 4.1
- Solution Manager 7.1 BI Monitoring Pre-requisites
- 1833501 - Diagnostics Agent - Installer Versions
- BI 4.x Managed System Setup Tutorial
- Solman Root Cause Analysis Features for BI Platform 4.x
- How to troubleshoot BI 4.x SLD data supplier issues
- Troubleshooting Solution Manager Root Cause Analysis for BOE
- Solution Manager 7.1 SDN Home
- Solution Manager 7.1 Documentation
- Guide for cleaning up duplicate entries in SLD
- 1766713 - Re-Synch from SLD not possible due to missing data supplier
- BI4 - Introscope and SolutionManager integration
Tutorials
Tutorials for performing root cause analysis tasks with Solution Manager and SAP BI Platform 4.x
CA Wily Introscope
Important Documentation
Documents for configuring and utilizing CA Wily Introscope for BI Platform 4.x
- CA APM Introscope Monitoring Setup Guide for BI Platform 4.x (Windows) NEW FOR 2017!!!
- Introscope 10.1 Documentation
- Introscope 10.1 Release Notes
- ASUG Recorded Webcast : Introscope 9.5 Monitoring for BI Platform : What an admin needs to know (requires ASUG site registration)
- Wily Introscope for BI Platform 4.0: Why it is important and how to get started
- How to configure the Introscope Java Agent 9 on Websphere Application Server
- Introscope Troubleshooting
- Introscope Configuration and Administration Guide
- Introscope Workstation User Guide
- Wily Introscope 8 Installation Guide
- CA APM Introscope 9 Installation Guide
- CA APM Introscope 9 Sizing Guide
- How to increase the length of time in which Wily Introscope stores performance data
- 2138346 - How do I specify the location of the CA APM Introscope SmartStor metric database?
- Diagnostic Agent 7.4 - Required User Rights Assignment Post-Install
- Diagnostic Agent 7.4 - Users, Groups, and Services
SCN Blogs
Useful blogs on Wily Introscope Dashboards and RCA
- Web Intelligence: Memory Leak or Sizing Issue? Read between the lines with Wily Introscope
- Diagnostics in SAP BI 4.0 - What's it all about?
- Why adopt Wily Introscope for BI monitoring?
Tutorials
Tutorials for performing root cause analysis tasks with CA Wily Introscope and SAP BI 4.x
- Capturing an E2E Transaction Trace using SAP Passport
- Meet The Experts - BI Platform 4.0: Monitoring performance with Wily Introscope and SAP EarlyWatch Alert
BI Platform & Third Party Tools
BI Monitoring Application
Tutorials for performing root cause analysis tasks with the BI Platform Monitoring Application
- How to monitor the availability of a BI Platform 4.0 server using the BI Monitoring application
- How to configure an InfoView Probe for SSL (https)
- SAP BusinessObjects 4.0 Monitoring Configuration - Part(1)
- SAP BusinessObjects 4.0 Monitoring Configuration - Part(2)
- SAP BusinessObjects 4.0 Monitoring Configuration - Part(3)
- BusinessObjects Servers monitoring and their executables path
- How is the Health State metric calculated?
- SAPOSCOL Overview and Unix Installation for BI Monitoring
- Script to re-build danger/caution rules for watches in Failed or Unknown state
Important Documentation
Useful documents for BI Platform Monitoring
Understanding "Health State" in the BI Platform Monitoring Application and Repairing Broken Watches
- Developing and deploying a custom Java probe in BI Platform 4.0: Tutorial & Sample
- Five Important Things Every BI4 Administrator Should Know About the BI Monitoring Application
- BI Platform Administration - What to monitor?
- How to configure Tomcat to use SAP JVM instead of Oracle JVM
- How to install the SAP Host Agent for BI Platform Host Monitoring
- What do the memory related metrics mean when analyzing the Adaptive Processing Server?
- How to configure JMX for Apache Tomcat (Windows)
- Deep-Dive into BI Monitoring Trending Database
E2E Tracing without Solution Manager
- Download SAP Client Plug-in
- Customer instructions and best practice for collecting a BI Platform 4.x end to end trace
- How to leverage End-To-End tracing for BI outside Internet Explorer
- How to: E2E tracing using Introscope Transaction Tracer, SAP Passport, and the BI Platform Support Tool
- Using End to End Trace to troubleshoot the BI Platform Scheduling Workflow
- How to Do an End-to-End trace of a workflow in "Query as a Web Service Designer" and Live Office in Excel in BI4.x
- Trace Analyzer Tool
Log Viewers & Problem Analysis
SAP provided tools for performing Root Cause Analysis on BI Platform
- Flexible Log Reader Wiki Homepage
- How to read and analyse log files (.glf, install, java stack dump etc) using FlexiLogReader?
- Generate a Landscape Analysis Report with SAP BI Support Tool
- 2103024 - *** MASTER NOTE *** How To Trace Business Objects 4.0 and 4.1 (Servers and Clients)
- Analyzing end to end traces to identify root cause with Web Intelligence workflow
- BOE and Data Services Patch History Analysis Tool
- Using JVMTOP and JVMMON to analyze SAP JVM CPU bottlenecks
- Download GLF Viewer (Requires S-USER logon)
- How to generate and consume an E2E trace with BI4.x (for non-SolMan landscapes)
- XI 3.1 and BI 4.x SI_FILES Integrity Checker Tool
- 2523914 - WebIntelligence - Information about coreinfo / errorinfo functionality
| SAP BI Platform Support Tool |
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| Microsoft SysinternalsThese tools allow low level analysis of process activities occurring on the Windows Operating System
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| Wireshark / Packet Capture
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| Strace | |
| GLF Log Readers | |
| SAP Client Plugin | |
| Fiddler |
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| SAP Netweaver (BW) transactions related to BI integrationThese transactions are common and helpful transactions that can be used to help troubleshoot issues related to various reporting and configurations within the BI suite.
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| JMeter | |
| Repository Diagnostic Tool (RepoScan) |
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| BOE and Data Services Patch History Analysis Tool | Identify the following information on a BusinessObjects system
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| JVMTOP | Analyze CPU consumption by Java threads in real-time command line interface |
| | Dependency Walker |
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http://wiki.scn.sap.com/wiki/display/BOBJ/Flexible+Log+Reader