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This guide will assist you in getting started with the BI Platform Support Tool Windows UI version.

Install the BI Platform Support Tool client 

After you download the client from the Software Download Center, you will first deploy the client. 

A note about this installer

The installer is a self-extracting RAR file and extracts the contents of the downloaded media to your client.  No changes are made to the Windows registry and no additional files will be copied to the computer (except those in the specified BIPST install folder).

Tip

It is best practice to run the BI Platform Support Tool on a client computer and not the BI server host

 

  1. Copy the downloaded media to a temporary directory on the host where you would like to install the BIPST client.  

  2. Double-click the file BISupportToolSetup.exe to launch the extractor


  3. Enter the desired installation path.  In this example, we will install the client to the path C:\Program Files\SAP\BIPST


  4. The BIPST client will automatically launch, close the BIPST client and continue to the next step. 

Troubleshooting Tip: Error: Loading: jvm.dll

If you get an error message "Error: Loading: jvm.dll" when the BIPST client starts, refer to this Knowledge Base for the solution

https://launchpad.support.sap.com/#/notes/2608409

 

Prerequisites

This section helps you prepare the BI Platform landscape where the BI servers are running on Windows or Unix.  The two optional configurations which should be added to get the most functionality are:

What?
Where?
Why?
SAP Host AgentEach BI Platform node and Tomcat node

Hardware metrics and configurations are collected using the SAP Host Agent (Hardware Analysis, Patch History, BO_trace.ini, .properties files, etc)

E2E tracing has the option to use the SAP host agent when gathering log files once the trace is complete.

Tomcat JMX ConfigurationEach Tomcat instance in your landscapeMetrics are collected from Tomcat via JMX (Web Application Server Analysis)

 

Install and Configure the SAP Host Agent

This section will provide information about the SAP Host Agent requirement.

Information about the SAP Host Agent

In the BI Platform Support Tool 2.1, much of the functionality now requires the SAP Host Agent to collect the analysis data.  For instance, the Host Agent is required for the Hardware_Summary report and the Patch_History_Analysis report.  The Host Agent is also used to compress and gather the log files from each node during an E2E trace. The SAP Host Agent is a service that has a very lightweight performance footprint and provides a secure communication channel between the BI Platform Support Tool client and your BI and Web Application Server nodes.

  • If you have never installed the SAP Host Agent in your environment, you will need to complete this step to get the most functionality from the Landscape Analysis Report and E2E Trace Wizard

  • Only one SAP Host Agent per host is needed (for example, even if both BI and Tomcat are on the same host, only one SAP Host Agent is needed on that host)
  • The SAP Host Agent is not required on the client where you are running the BI Platform Support Tool
  • If you have already installed the SAP Host Agent or Diagnostic Agent (includes the SAP Host Agent) on your BI host or Tomcat host, you should confirm that it is version 7.21 or higher.  If it's older than 7.21, you should update it to the latest SP version of 7.21.  The upgrade is a safe and quick process, refer to: Manual Upgrade of SAP Host Agent.  To confirm the exact version of the SAP Host Agent, run the following command:

    Windows

    C:\Program Files\SAP\hostctrl\exe\saphostexec -version


    Unix

    /usr/sap/hostctrl/exe/saphostexec -version



    Check for kernel 721_REL

 

How to install the SAP Host Agent

For a tutorial on installing the SAP Host Agent, refer to the below links:

 

Deploy the Host Agent Operations Files

To get the most complete Landscape Analysis Report, you need to deploy the BIPST operations files to each BI or WAS host running the SAP Host Agent.  Refer to the platform specific instructions below:


SAP Host Agent running on Windows

  1. Browse to C:\Program Files\SAP\hostctrl\exe.  Check if a folder named operations.d folder exists.  If it does not exist, create a new folder here named operations.d


  2. Browse to the location where you extracted / installed the BI Platform Support Tool (referred to in this example as <BIPST_HOME>)

  3. Copy the operations files from <BIPST_HOME>\BISupport\bin\operations\Windows\operations.d to C:\Program Files\SAP\hostctrl\exe\operations.d

      


SAP Host Agent running on Linux / Unix

  1. Browse to /usr/sap/hostctrl/exe.  Check if a folder named operations.d folder exists.  If it does not exist, make a new directory here named operations.d

    mkdir /usr/sap/hostctrl/exe/operations.d

  2. On your client, browse to the location where you extracted / installed the BI Platform Support Tool and locate the Unix operations.d folder:  <BIPST_HOME>\BISupport\bin\operations\Unix\operations.d


  3. Copy the Unix operations files (*.conf) from your BIPST client to the Host Agent operations.d folder on the server in the location:  /usr/sap/hostctrl/exe/operations.d

  4. Sudo or switch user to root.  Set the file ownership for the operations files to root and set the required permissions (only root should have permissions to write to the operations files)

    su root
    chown -R root /usr/sap/hostctrl/exe/operations.d
    chmod -R og-w /usr/sap/hostctrl/exe/operations.d

     

Configure JMX on Apache Tomcat

The Web Application Server Analysis feature requires you to configure a JMX listener on each Tomcat instance.  For development systems, you can configure the JMX listener without password protection, however for production systems, it is recommended to set a user and password for the JMX listener.  The BI Platform Support Tool supports both of these scenarios.

For instructions, refer to the following links:

Web Application Server Analysis (JMX) is only supported with Apache Tomcat

At this time, the Web Application Server Analysis (JMX) report is only supported with Apache Tomcat. Support for Websphere and Weblogic is planned for a future version.

 

Configure the BI Platform Support Tool

In this section, you will configure the BI Platform Support Tool and define your system landscapes.  Generally, a single landscape consists of one CMS cluster (containing one or more SIA nodes) and one or more Apache Tomcat servers.

Define your BI Landscape

  1. Open the BI Platform Support Tool client by browsing to the install directory and run BISupportTool.bat,



  2. On the left naviation menu, click Landscape Configuration



  3. Click the button +Add and choose without Corba SSL if your landscape does not have Corba SSL or with Corba SSL if your landscape is configured for Corba SSL



  4. You are prompted that the BIPST client will be persisting data on the client.  Click Continue to continue to the next step



  5. If you are using Corba SSL, enter the client SSL values into the following dialog and click OK.  If you are not using Corba SSL, skip to the next step


  6. Logon to the Central Management Server system for the landscape that you are currently configuring.  If you are using Corba SSL, check the box Enable SSL



  7. The landscape is created and BI nodes have been added automatically


  8. Next, click Create and select Web Application Server and enter in the hostname of the WAS host and the HTTP port then click OK

    Tip

    The HTTP port is the port that Tomcat is using to host web applications such as the Central Management Console.

    For example, the HTTP port for this host is 8080 as shown in the following CMC URL:
    http://BI42LCM1-2:8080/BOE/CMC

  9. Notice that in the server list, a new WAS_PORT node is created.  Even if this Tomcat is on the same physical host as your BI installation, it is considered a separate node in the BIPST 2.1 landscape and has its own set of configuration settings.


  10. Repeat step 8 for each WAS instance in this BI landscape

 

Configure and Validate each BI node

 Next, we will configure each BI node in the list.

  1. Click on the first BI node in the Servers List then click on the HostAgent Settings button.  Enter in the password that you set for the SAP Host Agent sapadm user account and click Validate.  



  2. If successful, the Validate button will change to Validated.



  3. Repeat step 1 for each BI node in the Servers List

 

Configure and Validate each WAS node

 Next, we will configure each WAS node in the list.

  1. Click on the first WAS node in the Servers List then click on the HostAgent Settings button.  Enter in the password that you set for the SAP Host Agent sapadm user account and click Validate.  



  2. If successful, the Validate button will change to Validated.



  3. Next, click on the JMX Settings button



  4. If you are not using firewall support, enter the JMX port under JMX Port

  5. If your Tomcat requires a JMX user name and password, check Requires authentication and enter the username and password 

  6. If you are using the JMX Remote Lifecycle Listener (aka Firewall Support), check Enable Firewall Support and enter the RMI Registry Port and RMI Server Port

  7. Click Validate.  If successful, the Validate button will change to Validated.



  8. Repeat steps 1-7 for each WAS node in the Servers List


Configure Predictive Support Alerts

The Predictive Support Alerts feature allows you to securely send your Landscape Analysis Report to SAP where it is analyzed and further critical alerts and solutions will be emailed directly to the contact email specified.  These alerts are a new channel that allows SAP Support to pro-actively let you know about any detected bugs or configuration issues in your environment before they become a system outage or widespread problem.  For more information on the Predictive Support Alerts service, refer to: 8. Predictive Support Alerts

Tip

Configuring Predictive Support Alerts is optional and not required to run the Landscape Analysis Report. However, SAP Support strongly recommends you participate in this new support service provided by the BI Platform Support Tool


  1.  Click on Preferences then click on Predictive Support.



  2.  Next, Click on the +Contact button



  3. Check the box “I accept these terms” and enter your S-USER and the email address you would like to use for us to contact.  Then click Continue



  4. When prompted, enter your S-USER password and click Verify.



  5. Predictive Support Alerts setup is complete.  You can now send Landscape Analysis Reports when running a report via the client or via a scheduled instance.
     

Run the Landscape Analysis Report

Once you have completed the Landscape Configuration, you can now run the Landscape Analysis Report.  Alternatively, you can continue to add new additional landscape configurations for other CMS clusters such as development, preprod, production, etc

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6 Comments

  1. Hi Toby,

    I've a new BO installation with BI BO 4.2 SP05 and the BIPST 2.1.1 on the server itself. I#ve copied the opreatios files to the folder mentioned above

    But when I test the sapadm creditials, I get the following error:

    In Addition Patch History in now working.

    Do you habe any ideas?

    Best Regards,

    Thilo 

  2. Hier are the pricture again:

    pic1:

    pic2:

    1. Hi Thilo,

      I'd recommend enabling a trace on the SAP Host Agent.  See below:

      1. Open the SAP Host Agent profile ( host_profile ) which is located in the exe directory of the SAP Host Agent (C:\Program Files\SAP\hostctrl\exe\).
      2. Add or modify the required values, for example:
        hostexec/trace = 3  
        service/trace = 3
      3. Restart SAP Host Agent by executing saphostexec -restart or restart the SAPHostControl and SAPHostExec services in the control panel

      All SAP Host Agent log files in /usr/sap/hostctrl/work/ (UNIX) or C:\Program Files\SAP\hostctrl\work\ (Windows) now contain much more information.

      Once you have enabled the trace, try to validate the SAP Host Agent connectivity again and zip/send me the logs from C:\Program Files\SAP\hostctrl\work to toby.johnston@sap.com 

      We should be able to spot the problem this way.

      Cheers
      Toby

       

    2. Hi Thilo,

      Based on the traces, I see that the Host Agent failed to execute the validate operation (the operation executed when you click the "validate" button which is used to confirm the HA is working)

      The error is: 

      [Thr 11312] *** ERROR => soap_check_permission authentication: ( \sapadm, ExecuteOperation ) FAILED [DefaultOpera 163]
      [Thr 11312] *** ERROR => Invalid Credentials [DefaultOperationCredentialAuthenticator.cpp 188]
      [Thr 11312] *** ERROR => Webmethod ExecuteOperation ( BIPST_validate ) failed: Invalid Credentials [saphostcontr 1191]

       

      Are you sure you are specifying the correct logon for the sapadm account?  This is the same password that is used for the user account sapadm on the server.  If you're not sure what password you set for sapadm account, you can reset it using this tutorial:  How to reset your SAP Host Agent (sapadm) password

      Once you've reset the password on the server, try again to validate the Host Agent using this password and let me know if it works.

      Thanks
      Toby

  3. Hi Toby,

    you are right! Shame on me to bother you with such a misstake, but I recieved the password from the service provide and did not check it.

    Many Thanks!

    Thilo

    1. No worries, glad it's working ok now!