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For troubleshooting purposes, it may be necessary to change your Apache Tomcat server to use the SAP JVM instead of the Oracle JVM.  The SAP JVM is enhanced to provide support capabilities and additional monitoring by default.

Configure Apache Tomcat to use SAP JVM 


Step 1:  Go to start, programs, then click on Tomcat Configuration, then the Java tab and update the Java Virtual Machine and Java Classpath to use SAP JVM. 


For example:

Java Virtual Machine:

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\jvm.dll


Java Classpath:

C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\bin\bootstrap.jar;C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\lib\tools.jar



Step 2:  Browse to <TOMCATHOME>\work\Catalina\localhost and delete the contents of this directory (in this step we clear out old Java cache)


Step 3:  Restart Apache Tomcat service



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