Registration

Dear SAP Community Member,
In order to fully benefit from what the SAP Community has to offer, please register at:
http://scn.sap.com
Thank you,
The SAP Community team.
Skip to end of metadata
Go to start of metadata

Scenario Owner is responsible for maintaining these pages

Scenario Owners: Emily Yang and Hardowar Chitra

Feedback

Your feedback is very valuable to us. Please take a few moments to complete a simple survey

Hypothesis

An idea where the issue is.

High level symptoms

Purpose of troubleshooting task

How can the troubleshooting task help

Rating (1to5)
5 is high

Higher the number the more relevant the tool

Tool name

the name of the tool(s) to use

Why tool is suitable

Explains why this tool is helpful for this particular hypothesis.

How to use the tool for this hypothesis

Description (or links to) how the tool can be used to prove/deny the hypothesis

Next Steps/ Recommendations

Optionally some possible 'solutions'. Include any references to KBAs

       
Application not installed correctly on Mobile device 

To verify that the device is not denying access to device resources.  

 


 

(star)(star)(star)(star)

Mobile Application trace log

 

 

 

Helps to identify the possible causes from the Application trace logs for the denied access. How to get application trace:

1901414 - How to generate Android log file when trouble shooting BI mobile issue

1834585 - How to enable application logging on SAP BI Mobile App for iOS
 
To check if the combination of device Operating System, BI Platform and BI Mobile Application version is compatible Product Admin GuideFind if platform and device is supported officially from Admin Guide  
Connection issue between the client mobile device and backend BI platform mobile services(example MOB06031 etc…)To check that the backend servers and processes are communicating well

 
(star)(star)(star)(star)(star)

Fiddler log       

 

 

 

 

 

 

Check host IP or name from Fiddler log 


 

 

How to use Fiddler:  2104010 - How to use Fiddler to capture MOBI HTTP request/response   Master Note for general mobile connection problem: 1869593 - MOB 06031 - Master Note 
   Application trace log     Check if the application got blocked by device 1901414 - How to generate Android log file when trouble shooting BI mobile issue
1834585 - How to enable application logging on SAP BI Mobile App for iOS
 
   Mobile server log  Check server status from server log How to get server log: 1749043 - How to enable server side traces for SAP Mobile  
Problem caused by a session timeout To identify in which layer the timeout might be coming from. (star)(star)(star)(star)(star)Central Management Console (CMC) and standard BI platform logs  Allows to check the session timeout for mobile application.

  
2099158 - BI Mobile client parameter "feature.session.timeout.pooling.interval" Relative SCN document
   Application server log.Log files help to identify from which layer the session timeout comes 1901414 - How to generate Android log file when trouble shooting BI mobile issue
1834585 - How to enable application logging on SAP BI Mobile App for iOS
 
   Mobile server trace log.  How to get server log: 1749043 - How to enable server side traces for SAP Mobile  
Report is not being displayed as expected (e.g. incorrect values shown, issues with tables, charts or prompts or report crashes when refreshed..etc)   This could be due to the following reasons:
 
Validate if the client has received the correct hostname/IP and other connection details correctly.    
(star)(star)(star)(star)(star)

 Fiddler log

 

 

 


 

Check host IP or name, parameter from Fiddler log

 

 

How to use Fiddler:  2104010 - How to use Fiddler to capture MOBI HTTP request/response   
Validate if the server has responded. 

Application trace log

Check communication status from Application and mobile server log 1901414 - How to generate Android log file when trouble shooting BI mobile issue 1834585 - How to enable application logging on SAP BI Mobile App for iOS 
Validate if the content used is supported   Mobile server logHow to get server log: 1749043 - How to enable server side traces for SAP Mobile  
Check if the mobile device has the correct setting     
There is an authentication issue during log on Check if this is a configuration issue(star)(star)(star)(star)Application trace logTrace files allow to check log on failure modules  2033703 - Requirements and prerequisites for setting up SSO via SAP BI mobile applications
 Feature CompatibilityIdentify if feature is supported or not(star)(star)(star)(star)(star) Feature Compatibility Matrix document   1969336 - SAP BusinessObjects Mobile (for iOS) Feature Compatibility Matrix for XI 3.1 & BI 4.x

Important Related Articles

 

Development Comments: