The BI Platform Support Tool is a Java based utility used by support engineers, consultants, and BI administrators. It is designed for supporting many aspects of the BI Platform and simplifies the process of reporting on the landscape configuration, performing root cause analysis tasks, and delivering performance optimization and go-live services. This tool is free of charge and will be maintained with enhancements and corrections for the foreseeable future.
Newest Release Version
SAP BI Platform Support Tool
Nov 25, 2016
Software Download Center
Command-Line / Program Object (NOGUI version)
November 19, 2014
Landscape Analysis Report
One of the primary features of the BI Platform Support Tool is the Landscape Analysis Report. The Landscape Analysis Report is the name given to a collection of one or more analysis reports containing information about the BI Platform landscape. The user can select which types of analysis should be included in the Landscape Analysis Report depending on the type of information that is needed for a particular service or root cause analysis task. When executed, the BIPST connects to various components of the SAP BI Platform landscape and performs a data extraction. After extraction, the landscape data is analyzed, alert thresholds are evaluated and the results are stored in XML format. When the Landscape Analysis Report is viewed, the BIPST client generates an interactive report inside the client which can be viewed or exported for further analysis by SAP.
The End to End (E2E) Trace Wizard is designed to streamline the process of executing an E2E Trace in the SAP BusinessObjects BI Platform landscape. The wizard essentially automates the procedure outlined in SAP KB Article 1861180 - Customer instructions and best practice for collecting a BI Platform 4.x end to end trace. In large BI landscapes, this procedure can be a complicated and time consuming process and in some cases needs to be repeated many times in order to determine root cause of the problem. The E2E Trace Wizard addresses this problem by leveraging the stored landscape configuration and automating these time consuming processes.
When executing an E2E Trace with the BIPST, the following actions are handled by the wizard:
- The user specifies which landscape they are running the trace against (server connection information and passwords are derived from the landscape definition)
- A call is made to the SAP Host Agent on each BI node and the default BO_trace.ini is backed up and a new BO_trace.ini is created which is optimized for end to end tracing
- A video capture is created to record the workflow while the E2E Trace is running
- The SAP Client Plug-in launches directly from the BIPST client (any open IE windows will first be closed to insure successful trace)
- GLF trace files are collected from each BI node and Web Application Server node (this can occur via the SAP Host Agent or via UNC Shared Folders)
- The GLF trace files and Offline Screen Recorder (Video Capture) file is saved into a zip file named after the BusinessTransaction id
- The BO_trace.ini is restored back to default on each BI node
The Change Analysis feature allows an administrator or developer to understand what configuration changes have occurred in the BI landscape between multiple points in time. When troubleshooting an issue, a useful technique is to understand what changes have been made that could contribute to the problem. Change Analysis addresses this support requirement by allowing the user to select two or more Landscape Analysis Report instances and analyze the changes between each landscape.
For more information on using Change Analysis, refer to:
Frequently Asked Questions
What product versions does it support
SAP BusinessObjects BI Platform 4.0
SAP BusinessObjects BI Platform 4.1
SAP BusinessObjects BI Platform 4.2
Only 64-bit Operating Systems are supported
What are the minimum hardware requirements for the BIPST client
4 GB available RAM
300 MB available hard disk space
How do I report a bug, request an enhancement, or get support for the tool
How do I configure Corba SSL for the version 2.0 client
Browse to the location where you installed the BI Platform Support Tool client
Edit the batch file BISupportTool64.bat, add your corba SSL properties to the following line as per the below instructions (step 3):
start BISupportTool.exe -Dtracelog.configfile="%cd%\BIST_trace.ini" - Dtracelog.name =BISupportTool -Xms256m -Xmx4g -jar "%cd%/bitool64.jar"
Append the following java properties after start BISupportTool.exe but before bitool64.jar
-Dbusinessobjects.orb.oci.protocol=ssl -DcertDir=<SSLFILEPATH> -DtrustedCert=cacert.der -DsslCert=servercert.der -DsslKey=server.key
**Where <SSLFILEPATH> is the path to where you store the SSL files on the host running the SAP BI Platform Support Tool
Finally, launch the BIPST using the BISupportTool64.bat and Corba SSL connectivity to CMS should work
For more info on Corba SSL client configuration in BI, refer to http://service.sap.com/sap/support/notes/1642329