Registration

Dear SAP Community Member,
In order to fully benefit from what the SAP Community has to offer, please register at:
http://scn.sap.com
Thank you,
The SAP Community team.
Skip to end of metadata
Go to start of metadata

When you are facing an error screen in the Web browser displaying an exception and a log ID, it is not sufficient to mention the log ID or attach a screenshot with the log ID when reporting this issue to SAP. In order to make support by SAP possible, the log ID needs to be zipped together with the corresponding log containing this ID. Otherwise SAP cannot find the root cause of the issue.

Perform the following steps according to the platform you use:

  • You executed the analysis application locally :
  1. Go to the error log view in the design tool (View  > Error Log) and check whether the log ID is there.
  2. Create a support report by choosing Help > Support > Collect Support Information... . The support information is saved in the file DS_Support.zip. 
  3. Create a little text file named LOG_ID.txt with the log ID inside and add it to the .zip file. This makes it easier for us to concentrate on the right error.
  4. Attach the zip file to your customer message.  
  • You executed the analysis application on SAP NetWeaver Portal :
  1. Search the Portal developer log for the log ID.
  2. Export the log and create a zip file.
  3. Create a little text file named LOG_ID.txt with the log ID inside and add it to the .zip file. This makes it easier for us to concentrate on the right error.
  4. Attach the zip file to your customer message.  

For  more information, see SAP Note 1894594 - Design Studio - Support Note for NetWeaver Add-On
Attachment: “Howto Find Exception In Log.docx”

  • You executed the analysis application on BI Platform :
  1. Search the Lumira Server logs under  \Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging. In most cases, the logs contain the log ID.
  2. Create a little text file named LOG_ID.txt with the log ID inside and add it to the .zip file. This makes it easier for us to concentrate on the right error.
  3. Attach the zip file to your customer message.  

If the Lumira Server logs do not contain the log ID, the incident was logged on the Web tier. Depending on the Web server you use, the Web tier logs can be found as follows:

    • If you use Apache Tomcat , the standard Web server installed with BI platform, please refer to the BI Platform Administrator Guide, chapter Managing and Configuring Logs on SAP Help Portal at http://help.sap.com/bobip42.

On Windows, check your C drive for all SBOPWebapp_* folders. In the worst case, you may also need to GREP the whole hard disk for the log ID.

    • If you use SAP NetWeaver Web Server, please check the Portal developer log for the log ID.

For  more information, see SAP Note 1894594 - Design Studio - Support Note for NetWeaver Add-On Attachment: “Howto Find Exception In Log.docx”

 

  • No labels

1 Comment

  1. Great information - thank you for sharing.