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Additional Debugging Information


You can use JConsole to troubleshoot failed JMX connections or failed JMX validations in the BI Support Tool.  Do the following:

  1. Go to a client where you have Oracle JDK 8 installed (or just download it from Oracle and install it on the same client where the BI Support Tool is installed)
  2. Create a new text file somewhere on this client and save it as  Then add the following text to and save the changes.  In this example, I am saving my in the location C:\temp1\

    handlers = java.util.logging.ConsoleHandler

    .level = INFO



  3. Open a command prompt and browse to the location where you have the Oracle JDK 8 installed (in this example C:\Program Files\Java\jdk1.8.0_111) then browse to the bin folder 

  4. Run the following command to start JConsole in debug mode

    jconsole.exe -debug -J-Djava.util.logging.config.file=C:\temp1\ service:jmx:rmi:///jndi/rmi://YOURTOMCATHOSTNAME:8008/jmxrmi

    Where YOURTOMCATHOSTNAME is your Tomcat hostname and 8008 is the JMX port that Tomcat is listening on


  5. JConsole will start with a debug window.  The debug window will provide additional clues as to why the connection is failed
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