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How to write comprehensive messages

  • Customer messages can be created via http://service.sap.com/message.
  • Try to be as precise as possible when specifing the support component. It is typically part of the trace (see bold red part of the sample below).
  • Briefly list the actions you performed in order to reproduce the problem.
  • If possible (and applicable) attach
    • screenshots that help describing the issue
    • the corresponding trace file (» how-to)
    • the process model / deployable that might have caused the issue
      Sample Trace Snippet

      #2.0#2009 03 20 15:42:22:020#+0100#Error#com.sap.tc.bpem.wdui.taskinstance.taskexecution.TaskExecution#
      #BC-BMT-BPM-DSK#sap.com/tc~bpem~wdui~taskinstance#0019993BAC3100820000000000000320#406490750000000004
      #sap.com/tc~bpem~wdui~taskinstance#com.sap.tc.bpem.wdui.taskinstance.taskexecution.TaskExecution
      #Administrator#9##838F7E02155B11DEB3A70019993BAC31#4975c3d0155d11deb3f10019993bac31
      #4975c3d0155d11deb3f10019993bac31#0#Thread[HTTP Worker [@1892124631],5,Dedicated_Application_Thread]#Java##
      Error while trying to retrieve the task: Claiming user must be a Potential Owner or at least must substitute a potential or an actual owner! [EXCEPTION]