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Purpose and Goal

Why is the process performed?

Ultimate reason for the existence of the process and the purpose it serves

Example: Generate leads for new products within 1 month

Objects

Which objects are used, modified, and produced?

Business object manipulated by business processes. The two most important objects are input & output

Examples: purchase order (PO), invoice

Technology

What kind of technology enables the process execution?

Systems, tools, and hardware used

Example: mySAP SRM

Media

By which media do processes interact?

Means of communication used

Examples: paper, fax, e-mail

Process Flow

Which processes precede and follow?

Business-logical sequence of activities that constitutes a business process

Example: receive PO, check availability, confirm delivery date

Compliance

Which tasks are needed to ensure compliance?

Significant, compliance related tasks that have to be considered to fulfill regulatory requirements (e.g. Sarbanes-Oxley-Act)

Example: Check if contract has customer signature

Organizational Units

Which organizational units contribute to the process execution?

Processes run across one or more organizational units

Examples: business department, HR, Controlling

Roles

Which roles need to contribute to the process execution?

Task and responsibility bundles, to be clearly distinguished from the person that is performing the role

Examples: hiring manager, recruiter

Process Owner

Who is responsible for the process?

Manager with end-to-end responsibility for individual processes

PPIs (Process Performance Indicators)

How is the process performance measured?

Key metric quantifying the performance of a process along the dimensions time, cost or quality

Examples: # of created POs, process cycle time

Business Rules

Which rules govern the business?

Decision rule for a specific business situation stating which alternative should be chosen according to pre-defined decision criteria

Example: Prioritization guidelines, disturbances, decision processes

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