Purpose and Goal
Why is the process performed?
Ultimate reason for the existence of the process and the purpose it serves
Example: Generate leads for new products within 1 month
Which objects are used, modified, and produced?
Business object manipulated by business processes. The two most important objects are input & output
Examples: purchase order (PO), invoice
What kind of technology enables the process execution?
Systems, tools, and hardware used
Example: mySAP SRM
By which media do processes interact?
Means of communication used
Examples: paper, fax, e-mail
Which processes precede and follow?
Business-logical sequence of activities that constitutes a business process
Example: receive PO, check availability, confirm delivery date
Which tasks are needed to ensure compliance?
Significant, compliance related tasks that have to be considered to fulfill regulatory requirements (e.g. Sarbanes-Oxley-Act)
Example: Check if contract has customer signature
Which organizational units contribute to the process execution?
Processes run across one or more organizational units
Examples: business department, HR, Controlling
Which roles need to contribute to the process execution?
Task and responsibility bundles, to be clearly distinguished from the person that is performing the role
Examples: hiring manager, recruiter
Who is responsible for the process?
Manager with end-to-end responsibility for individual processes
PPIs (Process Performance Indicators)
How is the process performance measured?
Key metric quantifying the performance of a process along the dimensions time, cost or quality
Examples: # of created POs, process cycle time
Which rules govern the business?
Decision rule for a specific business situation stating which alternative should be chosen according to pre-defined decision criteria
Example: Prioritization guidelines, disturbances, decision processes