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SAP Solution Manager

The canonical wiki space for Solution Manager is wiki.sdn.sap.com/wiki/display/SM. The page below, and the children of it, relate to Solution Manager's business process management capabilities.

What it is

SAP Solution Manager is the best way for a new customer to see what business processes come delivered in SAP systems. I meet with many new customers who want to immediately start creating workflows and process flows. SAP Solution Manager answers the question: "What business processes come delivered with SAP - as part of the standard application."

It is also very useful for Upgrade or system maintenance.

Major Advantages

  • It works with ARIS in modeling what your business processes should be.
  • It serves as a 'system of record' for the design of your processes, including documentation, configuration, and project work completed.
  • It can be used in conjunction with Solution Composer to see solutions provided by SAP.
  • It works in conjunction with SAP Central Process Scheduling providing seamless process automation and job scheduling across both SAP and non SAP environments

Implementation Considerations

  • SAP Solution Manager includes both implementations and operations tools. You may want to be sure you leverage the entire capabilities available with Solution Manager, not only the implementation tools.

Example business scenarios

  • You are a new SAP customer and you want to know what processes are delivered with our applications. You need a tool to help you implement SAP and model what your processes will be.
  • You are a customer about to perform an upgrade or implement new SAP functionality and you need implementation assistance.

Where to get more information

Recommended Solution Manager SAP blog links

Blog number (high to low)

Subject

12198

Roadmap Editing

12086

SAP IT Service Management in CRM 7.0 - An Introduction

9985

Service Desk Implementation Guide Part II

9489

Service Desk Implementation Guide PART I

8256

Creating a Job Request with SAP Solution Manager

7317

SAP Solution Manager 4.0 - Project Preparation Phase (Part II)

6470

SAP Solution Manager - Roadmap Introduction (Part I)

5181

Organize and Perform Testing using Solution Manager

3544

System Monitoring configuration guide for Dummies

1 Comment

  1. Anonymous

    corrected link to rkt-solman