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Industry:

Telecommunication 

Streamlining Order Management

Business Problem

Telecommunications service providers face mounting challenges:

  • Integration of processes across Operational Support Systems and Business Support Systems
  • Intense competition in the telecom market
  • Need to deliver new, innovative next-generation services to market faster.
  • Need more business agility to address concerns around the maintainability, ownership and reuse of business processes, coupled with the need to integrate effectively with a heterogeneous range of underlying solutions as well directly with a range of suppliers and business partners.

Business Solution

With SAP NetWeaver BPM, telecommunication service providers can 

  • Bring products and services to market faster
  • Streamline order-handling processes 
  • Decrease operational costs

Business Benefits

  • Streamline order management with a consistent and common process spanning new and existing customers, multiple product lines, channels, business partners and suppliers, and lines of business
  • Achieve flexibility with a catalog-driven, dynamic approach to order management that is independent of product offerings, technology and  Operational Support Systems and Business Support applications
  • Reduce operating expenses through standardized, streamlined and flexible end-to-end processes
  • Increase business agility, productivity and collaboration through standards based integration to disparate Operational Support Systems and Business Support systems, including heritage applications
  • Track, monitor and optimize order management processes for faster revenue recognition
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