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1) The Software will be integrated with the interaction center in SAP CRM.

2) The interaction center in SAP CRM has been configured, has been tested and is ready to go-live.

3) All of the following hardware requirements are available prior to project start date.

3.1 ) Gateway IP

3.2)  Servers

3.3)  Agent workstations

3.4)  Communication channels(PSTN/WAN connection)

4) SQL software database cluster prior to the configuration of the SAP BCM.

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