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CRM 2.0 - Web 2.0

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Created by Former Member, last modified by Joaquin Fornas on Dec 18, 2013

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CRM 2.0 - Web 2.0

Blogs:

CRM & Social Web: Evolving Customer Management to Customer Engagement by Ashish Kothari

SAP CRM and Social Web- Use SAP CRM to Leverage Social Networks for Enhancing the Customer Experience & Viral Marketing by Ashish Chatterjee

CRM2.0: Impact of Web 2.0 on CRM by Clement Selvaraj

Web 2.0 Mash up Patterns & SAP Product Standards by Clement Selvaraj