CRM 2.0 - Web 2.0
Blogs:
- SAP CRM and Social Web- Use SAP CRM to Leverage Social Networks for Enhancing the Customer Experience & Viral Marketing by Ashish Chatterjee
- CRM2.0: Impact of Web 2.0 on CRM by Clement Selvaraj
- Web 2.0 Mash up Patterns & SAP Product Standards by Clement Selvaraj