The purpose of this page is to describe the most common IE 11 issues and the resolution available for these issues.
In this section you will find the SAP Notes released for issues that occur only with upgrade to Internet Explorer 11 Browser.
WEBCUIF Supports IE 11 Standards Mode from CRM 7.01 EhP 1 onwards only. You can refer to SAP Note 1746385 - Main WEBCUIF Browser Support Note for more details.
As soon as you upgrade to Internet Explorer 11, please ensure that SAP Note 2026791 WEBCUIF IE11-Standards mode is implemented in your system so that your system runs in IE 11 Standards Mode.
If you are using CRM Interaction Center Web client with browser version Internet Explorer version 11, please go through SAP KBA 2097237 - Usage of IE11 for CRM Interaction Center.
Note: From WUI Perspective, you should be running IE 11 in either compatibility mode or standard. The Enterprise Mode in IE 11 is a new compatibility mode to run application which is designed for IE8. If an issue is reported regarding Enterprise Mode, we at SAP, will try to duplicate the issue in IE8 standard. If the issue can be duplicated there then we fix it. If it cannot be duplicated there, then we do not support it.
After the implementation of the any note, please ensure to clear the caches as per SAP Note 2050322 - Clearing Caches
Common Issues with IE 11 browser
Popup Size/Resizing Issues with browser IE 11
When an F4 help is opened, the size of the popup is too small and if the popup is resized, a blank white screen is observed.
Solution: Ensure that the following SAP Notes are implemented in the system:
2026791 WEBCUIF IE11-Standards mode
2078185 Only resize webcuif frames in popup
2066507 resizing popup window when content height changes
2065860 Revert the WEBCUIF popup to use Modal Popup when available
2032277 resizing popup window when pdf is loaded; size issue with dropdowns inside
2024527 Pop-up does not run in the right Doctype
2019878 F4 help popup not displayed properly in IE11 non-compatibility mode
2015545 Popup resizing issue when loading pdf file or content from a domain that is dif
2009909 Popup size and resizing issues
1956277 Popup needs to be scrollable when content is large or screen resolution is lowe
1939404 HTML 5 compability for IE 9 - meta tag "http-equiv" in "head" of popup; popup l
- BTF Editor Functionality with IE 11/ BTF Freeze issues with IE 11/Unable to insert Standard or Default texts.
There are various scenarios wherein you might notice that when BTF editor is used, the system freezes.
One such example issue is the screen freezes after creating follow up activity from service order using IE 11 as browser. The reported issue is not seen in IE 10 or Chrome browser.
Solution: Ensure following SAP Notes are installed in the system:
2168635 BTF Editor - Insertion of standard texts fails on empty document ie11
2167054 Mail form is not shown in BTF editor
2116830 Formatting input fields in BTF Editor
2111225 Backspace causes web page expiration
2110582 BTF Editor: Issues clicking on links
2106353 Insert standard text in ie11 is unresponsive
2103999 In 1 to 1 email BTF becomes unresponsive
2101913 Application freezes on IE11. F5 or refresh button restores it.
2095537 Cursor position missing causing page to freeze
2080061 When font dropdown is missing, causes endless loop
2073771 Mail form not displayed in BTX editor in latest IE versions is the note which modified this Include to support IE 11
2053131 BTF editor functionality for IE 11
In IE11, within an editable cellerator, you click in one input field, edit it (optional) and then click in another input field. The focus will continually change from one input field to another, preventing any other interaction and forcing you to close the browser window.
Solution: You need to implement SAP Note 2013202 - Internet Explorer 11: Cellerator input focus issues need to resolve this issue.
In IE11, Popups Invoked from a Popup are empty.
Solution: Please refer to SAP KBA 2117026 - The content of a popup is not shown when opened within a Popup in Internet Explorer 11 to resolve this issue.
Blank screen for transaction launcher, and interactive script editor in IE11, after implementation of SAP Note 2065907. If this note is de-implemented, issue does not exist.
Solution: You need to implement SAP Note 2149378 Generated URLs are invalid due to cache busting to resolve this issue.
When pasting multiple rows in a table using Internet Explorer 11, the contents of the last cell contains either a concatenation of the first and last cell or same data as the first cell.
Solution: SAP Note 2117170 - IE11: Incorrect pasting of multiple rows in a table resolves this issue.
You are using Web Client UI Framework and you notice that Internet Explorer 11 produces errors when Automatic Delta Handling is enabled. The same issue does not occur when using any other browser or Internet Explorer versions other than 11.
Solution:SAP Note 2165222 - IE11 errors when delta handling is enabled resolves this issue.
Pasting of multiple lines of IDs into an input field in Advanced Search is not working in IE11.
Solution:SAP Note 2020656 - Advanced Search Issue in Copy & Paste of multiple rows needs to be implemented to resolve this issue.
Integrated Marketing Calendar fails to open up in IE11.
Solution: SAP Note 2133202 - Integrated Marketing Calendar not working under IE11 needs to be implemented to resolve this issue.
You activated the feature “Start WebUI with hidden navigation bar”. Normally, when you open the collapsed Navbar, if its content occupies a space, bigger than the screen height, a scrolling button is added at the bottom of the container. But in IE11, you observe that this is not the case, and you need to manually resize the window to activate the button display.
Solution: The following SAP Notes needs to be implemented to resolve this issue
2033588 - Unable to display full crm webui navigation menu in ie11
2082859 - Navigation Bar Menu glitches after IE browser upgrade
- When clicking on an entry of the result list in a search pop-up window, it does nothing.
Solution: SAP Note 2252647 - 'More' menu on UI Workbench Configuration does not open needs to be Implemented to resolve this issue.
- Performance issues in new version of IE 11
Solution: Refer to SAP KBA 2246083 - IE freezing and performance issues caused by memory consumption in new version of IE11 to resolve this issue.
Issues in Flex table with IE 11
Solution: Ensure following SAP Notes are installed in the system:
2278248 Fix flickering when the flex send a message
2265415 Resize the planning table not working in IE
2209501 Flex table doesn't refresh with IE11
You are using CRM WebUI in IE 11 and you scroll down on navigation bar until the scroll up button appears on top of the navigation bar. Then you can observe when you hide and reopen the navigation bar, the scroll up button is disappeared and you need to scroll to make it visible again.
Solution: Implement SAP Note 2210557 Scroll up button disappears when you hide and reopen the navigation bar in IE 11 to resolve this issue.
You are using CRM WebUI with Interaction Center business role in IE11. Then you can observe that when you resize the window, then there will be blank screen at the bottom of the page in some cases.
Solution: Implement SAP Note 2279328 Blank page when resizing the window in Internet Explorer 11 with IC roles to resolve this issue.