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ALL USERS ARE INVITED TO CREATE CONTENT! Click here to submit content

 

Welcome to the SAP Customer Relationship Management (CRM) Wiki SAP CRM provides best-in-class functionality for marketing, sales and service. It supports customer-facing business processes across multiple interaction channels. SAP CRM enables organizations to focus on strategies for customer-driven growth and to differentiate themselves in the market by providing a superior customer experience. For more information on SAP CRM functionality and latest release: SAP CRM help

 Special Webinars from the SAP CRM Global Support Team for December 2016:

The SAP CRM Global Support Team has created several important webinars in December!  Please register today for the ones that you feel would increase your knowledge on the following subjects:

 

  • Building relationships between territories and accounts - Wed, December 7, 2016, 9:30 AM – 10:30 AM EST

http://bit.ly/2fSynq6

  • CRM transaction launcher- Mon, December 12, 2016, 9:30 AM – 10:30 AM EST

http://bit.ly/2fWRCiQ

  • CRM survey settings and BW extraction registration- Tue, December 13, 2016, 9:30 AM – 10:30 AM EST

http://bit.ly/2fVzJCT

  • CRM Enterprise Portal Integration - Thu, December 15, 2016, 9:30 AM – 10:30 AM EST

http://bit.ly/CRMPortalIntegration

Stay tuned in 2017 for many more to follow! 

 If you have area within SAP CRM that you would like to be covered, just let the SAP Global CRM Team know your interests.

 

 

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10 Comments

  1. Guest

    Hi All,

    I need some help as I am a bit lost.

    We create a BP in ECC6 it replicate 100% to CRM. If you change the BP date it update the changes and it replicate  to CRM.

    The problem is only with one area: TAX/VAT numbers

    In ECC6 I found they use "z" fields that update the Table KNA1 FIELD "STCEG "  but this then doesn't replicate the change to CRM.

    It is not middleware as the replication and changes all work on standard fields.

    What could be missing?

    Regards

    Carina

  2. Hi Carina,

    please search for this kind of problem in the SCN CRM Forums. If you don't find an answer there, post your question in the forums.

    Best regards
    Gregor

  3. Guest

    Hi,

    Healp me for finding path for creating sales quotaion in sap crm 6.0 (Eassy Access).

    Regards,

    Manish

  4. Guest

    Hi

    i am a junior sap crm functional consultant asked to do an RFI for a client. the client wants to implement sap ecc however has a non sap crm system in place. the client does not want to change to sap crm. From an integration perspective what are the key questions should i document and ask the client?

    Also, i do know that we can intgrate to non sap systems with sap integration tools as well as interfaces...however i do not have much integration experience and hopes someone can help me.

    thank you

    Nirvana

  5. Hi,

    I think it would be a good idea to remove the link to the test drive SAP CRM7.01... because it doesn't work: I registered more than a month ago and got no feedback at all. Though I opened a discussion thread here http://scn.sap.com/thread/3343595 and Matthias Heid from SAP tried to help but nothing happened. So it's possible that this "experience" is no longer available...

    Regards,

    Nicolas.

  6. Hello Moderators,

    I've some content that I wanted to add to the CRM wiki (e.g. links to Blogs abaout EhP funtctions, information regarding CRM for utilties). Unfortunately, I don't seem to be able to edit any of the wiki pages. What's the process for editing / submitting content? I tried "Click this link to submit" already. However, this creates a new wiki page whereas I actually want to modify an exiting one (e.g. http://wiki.sdn.sap.com/wiki/display/CRM/SAP+CRM+7.0+Enhancement+Package+1+%28CRM+7.01%29).

    Christian

  7. Hi everyone,

    I'm new (and have a trial) for SAP CRM.

    I'm not sure if this is the right place to add a question.

    How can I set up an API to access the data in my CRM?

    Thanks all!

    1. Hi MG,

       

      I guess you want to set up API so that your non-SAP system can retrieve data from CRM.

      If yes, you may use IDOC.

       

      Spencer

      1. Hi Mauricio and Spener,

        the Wiki is exactly not the place to ask such questions. Please have a look at https://answers.sap.com/.

        Best regards
        Gregor 

      2. That's correct

        Thanks Spencer!