Page tree
Skip to end of metadata
Go to start of metadata


Welcome to the SAP Customer Relationship Management (CRM) Wiki SAP CRM provides best-in-class functionality for marketing, sales and service. It supports customer-facing business processes across multiple interaction channels. SAP CRM enables organizations to focus on strategies for customer-driven growth and to differentiate themselves in the market by providing a superior customer experience. For more information on SAP CRM functionality and latest release: SAP Customer Relationship Management on the Help Portal

SAP CRM Community: Topic page

For an overview on SAP CRM User Assistance, see KBA 2101534


Submit your content!
  • Click here to submit content (SAP Employees Only) ->
  • External users please use the Staging Area!
  • Please use the Knowledge Management Template for all Submissions
  • (All new content to be created in Staging Area until Moderation)



Click here to watch when content is updated

SAP CRM discussions


  • WIKI Help
  • Contact Moderators via contact information at top of page





  1. Unknown User (x53p1h4)

    Hi All,

    I need some help as I am a bit lost.

    We create a BP in ECC6 it replicate 100% to CRM. If you change the BP date it update the changes and it replicate  to CRM.

    The problem is only with one area: TAX/VAT numbers

    In ECC6 I found they use "z" fields that update the Table KNA1 FIELD "STCEG "  but this then doesn't replicate the change to CRM.

    It is not middleware as the replication and changes all work on standard fields.

    What could be missing?



  2. Hi Carina,

    please search for this kind of problem in the SCN CRM Forums. If you don't find an answer there, post your question in the forums.

    Best regards

  3. Unknown User (vgnibp8)


    Healp me for finding path for creating sales quotaion in sap crm 6.0 (Eassy Access).



  4. Unknown User (bhxl2l9)


    i am a junior sap crm functional consultant asked to do an RFI for a client. the client wants to implement sap ecc however has a non sap crm system in place. the client does not want to change to sap crm. From an integration perspective what are the key questions should i document and ask the client?

    Also, i do know that we can intgrate to non sap systems with sap integration tools as well as interfaces...however i do not have much integration experience and hopes someone can help me.

    thank you


  5. Hi,

    I think it would be a good idea to remove the link to the test drive SAP CRM7.01... because it doesn't work: I registered more than a month ago and got no feedback at all. Though I opened a discussion thread here and Matthias Heid from SAP tried to help but nothing happened. So it's possible that this "experience" is no longer available...



  6. Hello Moderators,

    I've some content that I wanted to add to the CRM wiki (e.g. links to Blogs abaout EhP funtctions, information regarding CRM for utilties). Unfortunately, I don't seem to be able to edit any of the wiki pages. What's the process for editing / submitting content? I tried "Click this link to submit" already. However, this creates a new wiki page whereas I actually want to modify an exiting one (e.g.


  7. Former Member

    Hi everyone,

    I'm new (and have a trial) for SAP CRM.

    I'm not sure if this is the right place to add a question.

    How can I set up an API to access the data in my CRM?

    Thanks all!

    1. Hi MG,


      I guess you want to set up API so that your non-SAP system can retrieve data from CRM.

      If yes, you may use IDOC.



      1. Hi Mauricio and Spener,

        the Wiki is exactly not the place to ask such questions. Please have a look at

        Best regards

      2. Former Member

        That's correct

        Thanks Spencer!