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SAP CRM 7.0 Videos

CRM Product Management Teams production of video clips for CRM 7.0 release:


Marketing

SAP CRM 7.0 - Marketing End-to-End Part 1: Segmentation
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 1 of 5, you will get an overview of how to use the High volume segmentation to create a target group of high value customers to be used in our multi-wave campaign.09 Dec 2009
SAP CRM 7.0 - Marketing End-to-End Part 2: Usability
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 2 of 5, you will get an overview of usability enhancements provided on the UI as well as in the search results lists.09 Dec 2009
SAP CRM 7.0 - Marketing End-to-End Part 3: Campaign Design
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 3 of 5, you will get an overview of how to set up a campaign with an email form and survey, and also get an overview of its flow through campaign automation.09 Dec 2009
SAP CRM 7.0 - Marketing End-to-End Part 4: Campaign Execution
To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, we have created an end-to-end demo. In part 4 of 5, you will see how the multi-channel campaign is integrated into the E-commerce site and Interaction/call center. In addition, you will get an overview of the order management process and tracking in the campaign, as well as interesting real time order management capabilities.09 Dec 2009
SAP CRM 7.0 - Marketing End-to-End Part 5: Lead Generation and Distribution
In part 5 of 5, you will see how to generate leads from a campaign and distribute those leads to appropriate channels according to pre-set distribution rules.09 Dec 2009
SAP CRM 7.0 - Loyalty Management with Bonus Campaign DemoTime: 00:03:10
In this video you will see how a marketing manager can maintain a marketing campaign to reward program members with bonus points for their activities.23 Oct 2009
SAP CRM 7.0 - Loyalty Management - Managing Tier Rules DemoTime: 00:02:40
See how a marketing manager can quickly maintain the rules in a loyalty program to incentivize members.07 Jul 2009
SAP CRM 7.0 - High Volume Segmentation
SAP CRM 7.0 addresses the specific needs of high-volume consumer marketing environments where marketers deal with large number of end-consumers, segments, and campaigns and orchestrate multiple communication channels. This video shows the highlights of CRM segmentation.
SAP CRM 7.0 - Loyalty Management-Part 2
This is the Part II of the video showing how an IC Agent can perform various loyalty management related processes such as point redemption and membership merge.
SAP CRM 7.0 Loyalty Management in the Interaction Center
This video shows how an IC Agent can perform various loyalty management related processes such as new member enrollment, campaign registration, and placing orders which earn points.


Sales

SAP CRM 7.0 - Postal Validation in Account Management
This video shows how postal validation works within the creation of a new account-record and how this helps to avoid also the entry of redundant account-records.
SAP CRM 7.0 - Lean Opportunity Creation DemoTime: 00:05:20
This Video shows you how quick and easy it is to create an Opportunity.06 Oct 2009
SAP CRM 7.0 - Sales Methodology DemoTime: 00:05:45
This Video gives you overview of what is covered by the Sales Methodology at SAP. (e.g. the Sales Assistant, Surveys, Competitor Informations etc.)04 Oct 2009
SAP CRM 7.0 - Creating a Lean CRM Sales Quotation DemoTime: 00:02:25
This video shows how easy it is to create a quotation in the CRM system. With simple personalization and customizing it is possible to set up a quoation which perfectly meets the requirements of the sales employees. In this video we can see a lean quote with the most important fields and information for creating a quote automatically populates.26 Aug 2009
SAP CRM 7.0 - Account Quick Create DemoTime: 00:03:05
This video shows the "Account Quick Create" - one of the new features in CRM 7.0 which improves the flexibility of CRM. This new feature enables the capturing of new Account-Records with some basic data during the creation of Leads, Activities, Opportunities, etc.09 Aug 2009
SAP CRM 7.0 - BI Interactive Sales Reporting DemoTime: 00:03:00
This video gives you a brief overview of the BI Interactive sales reporting in CRM.10 Sep 2009
SAP CRM 7.0 - Lean Offline Scenarios DemoTime: 00:02:20
This video demonstrates one of the many Lean Offline Scenarios possible with SAP CRM 7.0.08 Jul 2009


Service/Order Management

SAP CRM 7.0 - Warranty Claim Processing
This video describes how the warranty claim process works with SAP CRM
SAP CRM 7.0: Delivery -Related Billing with CRM
CRM, doing Logistic Execution in ERP, and creating invoices related to ERP deliveries in CRM.
SAP CRM 7.0 - Integrate ERP BOM
With CRM 7.0 it is possible to download ERP Bill of Material (BOM) information into the CRM system where it can used to considerably accelerate the CRM Service Order creation process.
SAP CRM 7.0 - Contract Determination in Sales Orders
Automatic Sales Contract Determination in Sales Orders can help you to ensure customer satisfaction and retention. See how it works!
SAP CRM 7.0 - Releasing Products from a Sales Contract
This demo shows how easy it is to release products from a sales contract by creating a follow-up order.
SAP CRM 7.0 - Sales Contract Management
SAP CRM Sales Agreement and Contract Management enables you to increase customer retention.
SAP CRM 7.0: Order Entry
This demo shows how to make create an order with 6 line items in 6 seconds while the customer talks on the phone.
SAP CRM 7.0: Sell More with Cross-Sells
This demo shows how to very easily increase your share of wallet with every quote/order by leveraging targeted cross-sells.  
SAP CRM 7.0 - IT Service Desk Management and Incident Management
Screencam about Incident Management or IT Service Desk Management in SAP CRM 7.0.
SAP CRM 7.0 - Knowledge Articles
Screencam about SAP CRM 7.0 Knowledge Article



Interaction Center

SAP CRM 7.0 - Interactive Scripting DemoTime: 00:02:15
Interactive script can help agents to go through complex service, deliver consistent information, or update customer master data etc. In this video, you can get an overview how a script is created and how it can guide an agent go through the process.17 Nov 2009
SAP CRM 7.0 - Broadcast Messaging Overview DemoTime: 00:01:50
This video gives you a brief overview of Broadcast Messaging in Interaction Center of SAP CRM 7.0.22 Oct 2009
SAP CRM 7.0 - Agent Inbox Enhancements DemoTime: 00:04:30
The goal for this video is to communicate enhancements of the Interaction Center Agent Inbox in SAP CRM 7.0. The Interaction Center Agent Inbox is an integral part of customer interaction processing for agents. The Agent Inbox allows for searching and processing of transactions, such as Service Orders, Sales Orders, Interaction Records, and workflow items such as e-mail, that an agent may process throughout his or her day, either while communicating with customers real-time, or working on back office tasks.29 Jun 2009
SAP CRM 7.0 - How to Access All Defined Business Roles in One Easy Step DemoTime: 00:01:25
Here's a quick tip on how to access all the defined business roles via the CRM and IC Web Client without association to the organizational model. Available in CRM 7.0 and greater this is ideal for non-production users, administrators, support users, testers, developers, project team members, etc...14 Sep 2009


Web Client UI

SAP CRM 7.0 - Three Versions of the Account Overview-Page DemoTime: 00:03:25
Account Overview-Page, Account Fact-Sheet and PDF Fact-Sheet are three ways to display information of the Account in CRM Web UI. The Video describes these different views of the Account and different use-cases for these Overview-Pages.05 Nov 2009
SAP CRM 7.0 - Centrally re-Label a Field Using the Design Layer
Using the Design Layer in CRM 7.0 to centrally re-label a field in a particular form view and having this maintenance applied to all views in which this field label is maintained and related to. 
SAP CRM 7.0 - Adding Custom Fields
This video demonstrates the new Application Enhancement Tool part of CRM 7.0. Even non technical users can easily create custom fields and enable them in existing applications.
SAP CRM 7.0 - Web Service Tool Enhancements
This video describes one key enhancement of the CRM Web Service Tool: Usage of pre-delivered templates by using the templates, customers and partners can speed up the web service creation process significantly.  



Web Channel

SAP CRM 7.0 - PCM Automatic Lead Distribution Demo DemoTime: 00:01:20
This video shows how easy it is for channel managers to automatically distribute a lead to a partner based on a predefined rule.12 Oct 2009
SAP CRM 7.0 - PCM Partner Registration Demo DemoTime: 01:15:00
This video shows how a partner registers using a web form and the channel manager completes the processing of the partner.12 Oct 2009
SAP CRM 7.0 - How to Create SAP CRM MDF Initative DemoTime: 00:01:55
Demo on how a partner can create an initative and the brand owner would approve.02 Nov 2009


RTOM

SAP CRM 7.0 - RTOM Offer Creation in BLS DemoTime: 00:03:15
In this demo see how RTOM offers are defined in the BLS (Business Logic Studio) UI.04 Nov 2009
SAP CRM 7.0 - RTOM in IC Demo(4 MB)Time: 00:04:35
In this video see how RTOM offers are displayed in the IC and how they react to session events. Required Player: WebEx03 Nov 2009


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5 Comments

  1. Former Member

    Hi

    In CRM 7.0 with ECC 6.0 as back end how can i download the BOM products.

    1. Does only single level BOM supported or we can download multi level BOM products in CRM

    Please advice 


  2. Unknown User (ru0c2ry)

    Hi,

    Thanks for the post! However, it seems that almost all links in section Sales lead to the same video...

    Regards.

  3. Unknown User (ru0c2ry)

    RTOM sections leads to 404 error page.

    Regards.

  4. Former Member

    Hi Nizar,
    The corrupt link in the RTOM section has been fixed.
    Sorry for any inconvenience.

  5. Former Member

    Hi DJ,

    According to CRM Product Management:
    Yes, it is possible to download BOM products in CRM 7.0 using the Middleware and the adaptor object BOM_ERP.
    For more information, see the SAP Application Help documentation: http://help.sap.com/saphelp_crm70/helpdata/EN/d0/251ac1150f49198dc63a7b1f19d35e/frameset.htm.

    Only single-level BOMs are supported.