Desktop Connection for SAP CRM enables you to synchronize appointments, personal tasks, e-mails, employees, contacts, and accounts between Microsoft Outlook and SAP CRM so that you can access and even update relevant CRM data directly in Microsoft Outlook ®. Information is synchronized in both directions. OData services are provided by SAP that allow Desktop Connection access and update CRM business objects. Desktop Connection consumes the data described above through periodic and manual data synchronization between SAP CRM and Outlook storages, ensuring changes are synchronized correctly.
Desktop Connection for SAP CRM 2.0 SP02 supports MS Outlook only, SP03 will be ramped-up on January 16, 2015. SP03 supports IBM Notes 8.5 and 9 in addition to MS Outlook.
Just ask your questions within SCN and tag your discussion with the tag desktop_connection.