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As an introduction to the Interaction Center the first stop should be to also this Wiki are will give detailed information through blogs, document and wiki pages. For a general over please see the information below that is an extract from


SAP Customer Relationship Management (SAP CRM) makes marketing resources more efficient and empowers marketers to acquire and develop long-term customer relationships. Marketers can analyze, plan, execute, and measure all marketing activities.

The core functionalities include


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