Purpose

Occasionally, you may require clearing the SAP Contact Center web client cache whenever there is a change such as code modification on the Web Client files or for a hotfix change to take effect. This document is to help you perform the steps required to safely do the clearing of the cache.

Overview

The following steps will guide you through the procedure for SCC (SAP Contact Center) versions 6.0 and 7.0. on how to clear the web client cache.

Registry changes

In order for the for the "WebClient" status webpage to be displayed certain registry keys have to be activated before the webpage will become accessible.

1. From Start > Run > enter  "regedit" in order to access the registry.

2. Navigate to the "WebClient" folder: e.g. HKEY_LOCAL_MACHINE > SOFTWARE > WICOM > XXX_WEB > WebClient.

3. Create the two required registry keys in the “WebClient” folder as follows:

1.  Mouse right-click -> New > DWORD Value > name this key “AllowShowStatus” > once created, select Modify and assign a value of 1.
   
   This allows the WebClient status webpage to become accessible (1=accessible 0=forbidden)

2. Now, let's create the "AllowShowCache" entry. Mouse right-click > DWORD Value > name this key “AllowShowCache” > once created, select Modify and assign a value of 1.
   
   This allows the WebClient cache webpage to become accessible (1=accessible 0=forbidden)
3.  Open your webclient status webpage by going to IE and enter http://XX.XX.XX.XX/showstatus.htm (where XX is the ip address of your web client). You should see something like this (click the image to maximize):

   

   This page gives an overview of the current WebClient status (note: log level may be changed from here or from the registry method explained below)

4. Open your web client cache webpage the same way as above http://XX.XX.XX.XX/showcache.htm . The web cache page can also be reached from the show status page – top right.

Changing the SCC Web Client Log Level

For the purpose of troubleshooting, it may be sometimes necessary to raise the WebClient log level in order to capture the functionality of the BCM WebClient component.
(Note: Creation of registry key in step 2 is for BCM 6.0 – In CCtr 7.0 it’s there by default)

1. From Start > Run > enter “regedit” in order to access the registry.
2. Navigate to the Web client folder: e.g. HKEY_LOCAL_MACHINE > SOFTWARE > WICOM > XXX_WEB > WebClient.

3. Create the required registry key in the "WebClient" folder as follows:

   1. Right-mouse click -> New > DWORD Value > name this key “loglevel” > once created select Modify and assign an appropriate decimal value for your needs.
      Value are; 0 (ERROR), 1 (INFO), 2 (DEBUG), 3 (TRACE).
      

   2. Or from the "AllowShowStatus" webpage ERROR, INFO, DEBUG or TRACE maybe selected, although a restart of the component will revert back to the registry value.

Related Content

Related Documents

SAP Contact Center Help Portal:  https://help.sap.com/Contact-Center70
SAP Community blog: You've got questions, we've got answers  

Related SAP Notes/KBAs

SAP Note 1753607 - SAP Contact Center 7.0 - Server and Client loglevels
SAP Note 1753539 - SAP Contact Center 7.0 - Required information and logs for troubleshooting
SAP Note 1867297 - SAP Contact Center 7.0 Master Note