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At SAP we provide a solution to help run the consume-to-cash process for high volume businesses, consisting of applications for convergent charging, convergent invoicing, and customer financial management. Integrated with SAP Sales and Order Management in CRM, the end-to-end process from consume-to-cash is completed, creating the next-generation-billing platform. The solution is not limited to one particular industry, but can be used in high-volume industries like in Electronic Toll Collection, Media, High Tech, etc.
SAP CRM is part of SAP Business Suite.
More than ever, in today’s challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it’s sales, service, or marketing.
Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.