Service Order Management (above CRM 7.0)
Introduction to Service Request (above CRM 7.0)
Service Request Enhancements (above CRM 7.0 EhP2 SP7)
Technical information about Checklist in Service Request
SAP Customer Relationship Management help organizations manage the complexities of operating a service business with the following service functions:
- Multi-channel service to support the integrated delivery of customer service through field representatives, interaction centers, partners, or the Internet
- Customer service and support to manage and fulfill commitments with efficient service planning and execution in the interaction center, so companies can resolve customer issues quickly
- Resource planning and optimization to plan long-term resource strategies and optimize short-term scheduling tactics, so resource planners can schedule field service representatives at customer sites based on various parameters
- Service operations management to support single-tier and multi-tiered service operations by providing tactical and strategic service planning, service administration, transactional support, and operational and financial analytics
- Service planning and forecasting to establish service plans to actively maintain products, so organizations can forecast planned services and properly assign resources to deliver on customer commitments
- Professional services to cover the complete client relationship life cycle, plan resources, and manage projects, opportunities, and engagements
- Service analytics to determine the overall performance of the service organization and the resulting profitability of the service business, so managers can optimize service plans, execution, and forecasts
CRM Service
CRM Service Documents
CRM Service How-to´s
- Web-services enhancement for MS Word integration in CRM 2007
- SAP CRM 7.0 - Adding Custom Fields Video Clip
- CRM 7.0: How-to SAP Interactive Forms by Adobe in the Resource Planning
- Creating Categorization Schema in SAP CRM for Service Request
- SAP CRM 7.0: Making Use Of Tileset Pages
- CRM Resource Planning with SAP Interactive Forms by Adobe
CRM Service discussions
CRM Service Blogs
Getting started with SAP CRM Service
CRM Service How-to's
Service eLearning
Logistic Integration
Integration ECC Billing (EBI: External Billing)
Ressource Planning Flag can't be removed
Service Request:Buttons available though switch isn't active
Table CRMC_RSVORG_CO and CRMC_TSVORG_CO not getting updated
Attachment cannot be opened(MIME)
Controlling integration with ECC Financial Accounting
No deletion of line item or entry with an active error
Revenue Recognition for Service Contracts with SAP ECC
Service Request Enhancements (above CRM 7.0 EhP2 SP7)
Introduction to Service Request (above CRM 7.0)
Service Order Management
Technical information about Checklist in Service Request