Here SAP Contact Center support team will post an update when new hotfixes are released for SAP Contact Center FP16. Please note that official product information will always be available at support.sap.com
The purpose of this document is to help you to keep track of what hotfixes have been released.
To keep this area clean and tidy we ask you to avoid posting questions to this document.
Should you have any questions or concerns related to hotfix content please create a new customer incident under component CRM-CCI or raise a new discussion to the SAP Contact Center Community page.
Note: Most important changes can be reviewed from - help.sap.com (may require login)
Latest hotfixes *
How to download the packages?
- Go to the SAP One Support Launchpad
- Select "Download" from the drop-down menu, and type 51055343 in the search field
- Browse for the reference to FP16.100 Hotfixes 115 - 124
- Click on the hyperlink to download
Please note the above material will contain only the files for the below-mentioned hotfixes (FP16.100 Hotfixes 115 - 124)
| Hotfix # | SAP Note | Affected Components | Remarks |
|---|---|---|---|
| 3091715 | CDT, OM and Web Server | Important bug fixes in CDT, OM and Web Server |
| 7.0.16.116 | 3060221 | CEM |
|
| 7.0.16.117 | 3091721 | SIP Bridge |
|
| 7.0.16.118 | 3060212 | ECF Webserver, Restful Interfaces, Universal Queue, and COWS | Multiple Java component fixes |
| 7.0.16.119 | 3091714 | CEM | OAuth Email reading gets stopped |
| 7.0.16.120 | 3091727 | Monitoring webclients | XSS issue in Monitoring |
| 7.0.16.121 | 3091663 | CEM | Wrap-Up status is not correctly synchronized to CCTR |
| 7.0.16.123 | 3091738 | ECF Webserver | Java logging component Apache Log4j security issue |
| 7.0.16.124 | 3134657 | ECF Webserver | Security update & SAP UI5 1.71.23 End of Cloud Provisioning-->update to 1.71.44 (ECF Webserver) |
Additional hotfixes:
| Hotfix # | SAP Note | Affected Components | Remarks |
|---|---|---|---|
| 7.0.16.100 | 2933871 | Release notes | |
| 7.0.16.101 | 2971148 | CEM | Contact SAP Support for the package |
| 7.0.16.102 | 2980806 | ECF Web Server, Restful Interfaces, Universal Queue | Contact SAP Support for the package |
| 7.0.16.103 | 2986252 | CD | Files included in the note |
| 7.0.16.104 | 2999910 | ECF Web Server | Contact SAP Support for the package |
| 7.0.16.105 | 3018730 | CEM | Contact SAP Support for the package |
| 7.0.16.106 | 3030512 | CEM | Files included in the note |
| 7.0.16.107 | 3027445 | Chain Matcher | Files included in the note |
| 7.0.16.108 | 3030550 | CD | Files included in the note |
| 7.0.16.109 | 3066866 | CEM | Files included in the note |
| 7.0.16.110 | 3033845 | AS | Files included in the note |
| 7.0.16.111 | 3033818 | Databases (Immediate contact anonymization if retention time is empty in the System Configurator) | Files included in the note |
| 7.0.16.113 | 3060229 | CEM | Files included in the note |
| 7.0.16.114 | 3033793 | Agent Server, CEM, Chain Matcher, Chat Server, Monitoring Web Client, SMS Server, Web Client and Web Server | Multiple fixes |
| 7.0.16.127 | 3207456 | Chat Server | Files included in the note:
|
Relevant documents for FP16 & FP16 Patch1 release:
2910694 - SAP Contact Center - FP16 - CEM Server: Conversion Tool
2912069 - SAP Contact Center - FP16 - Python upgraded
2926469 - End of support for Basic Authentication access to Exchange Online
2937576 - IVR issue in FP16
2945288 - FP16 Communication Panel translations missing
2967588 - SAP Contact Center - CDT support for Microsoft Edge browser