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To keep this area clean and tidy we ask you to avoid posting questions to this document.
Should you have any questions or concerns related to hotfix content, please create a new customer incident under component CRM-CCI

How to download the packages?

  1. Go to the SAP One Support Launchpad
  2. Select "Download" from the drop-down menu, and type 51055364 in the search field
  3. Browse for the reference to the FP18 Hotfixes 1 - 8
  4. Click on the hyperlink to download

(star) Please note the above material will contain only the files for the below-mentioned hotfixes

Hotfix #

SAP Note

Affected Components



Email HTML style breaks Communication Panel (CP)



  • E-mail parsing fails with 'Content-Type header(s) not found'
  • OAuth error blocking email reading
  • IMAP enhancements
  • Issue with CEM DB connections
  • IMAP connection closed due pending DB transaction
  • Missing e-mail attachment
  • Incorrect number of voicemail notification retries
(star) Bridge (SBR)

Calls are being interrupted after approx. 20 seconds


  • CDT and Online Monitoring (OM) shows incorrect agent status
  • Operative DB installation fails on SQL 2014 and older
  • Monitoring DB installation fails on SQL 2012
(star) Webserver

Java logging component Apache Log4j security issue

(star) ECF Webserver

XSS vulnerability in Chat

(star) ECF Webserver

SAP UI5 1.71.23 End of Cloud Provisioning-->update to 1.71.44

(star) issue with CRM integration caused handled emails to be shown in queue
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