SAP Contact Center On-Premise
| SAP CCtr OnPremise | SAP Note | Hotfixes Page |
|---|---|---|
| Older releases | ||
| FP12 | 2556981 | Hotfixes |
| FP13 | 2728755 | Hotfixes |
| FP14 | 2781677 | Hotfixes |
| FP15 | 2855187 | Hotfixes |
| FP16 | What's New | Hotfixes |
| FP16 Patch1 | 2933871 | Hotfixes |
| FP17 | 3099571 | Hotfixes |
| FP18 | Documentation | Hotfixes |
Older Service Packs (SPs) and Feature Packs (FPs) are listed here
Note: Only the latest three FPs are supported (highlighted in green): Check SAP Note 2655046 - SAP Contact Center Mainstream Maintenance Cycle
Hot News!
- FP18 has been released with some important Hot Fixes
- Apache Log4j security vulnerability: See SAP KBA 3129880 and "Security Vulnerability Reported: Apache Log4j"
- Internet Explorer - End Support - June 15th
- For questions please contact support using SAP Support Portal
- Sinch acquired SAP Digital Interconnect (refer to press release https://news.sap.com/2020/05/sinch-acquire-sap-digital-interconnect/ )
SAP Contact Center On-Premise Resources
- Feature Content page - SAP Contact Center
- Wiki page - SAP Contact Center (AKA SAP BCM)
- Community - SAP Contact Center on the SAP Community
- Help Pages - SAP Contact Center
- Most important changes - help.sap.com (may require login)