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#service highlights | #value proposition | #functional scope | #screenshots/video | #use cases| #technical details | #contact




Service Highlights

 SAP CRM Predefined Service:

  • Preconfigured, packaged solution at a fixed price Ÿ
  • Fast, smooth and cost effective implementation due to proven methodology Ÿ
  • Based on market leading SAP CRM 7.0 Ÿ
  • Professional implementation and consultancy through SAP Consulting

 Functional Overview:

  • Deep Integration of SAP StreamWork`s collaborative decision making platform into SAP CRM
  • Integration into all three CRM areas: Sales, Marketing and Services Ÿ
  • Multiple StreamWork activities can be created from many objects in SAP CRM, like accounts, opportunities and campaigns
  • Key StreamWork functions are available directly in SAP CRM. Create and edit everything directly in the native CRM WebClient UIŸ


Value Proposition

SAP CRM Predefined Service General Values:

Individual Service Specific Values:

Complete Integration:

  • Deep integration of SAP StreamWork making its key functionalities available directly in SAP CRM.

Easy Collaboration:

  • Collaboration with both structured and unstructured data supports your whole customer lifecycle without losing valuable information.

Visible Communication:

  • Making all customer-related communication visible for involved teams keeping them updated on relevant activities.

Lower Risk:

  • Enhanced security and auditing with SAP StreamWork Enterprise Agent.


Functional Scope
  • Integration into all three CRM areas: Sales, Marketing and Services Ÿ
  • Multiple StreamWork activities can be created from many objects in SAP CRM, like accounts, opportunities and campaigns Ÿ
  • Key StreamWork functions are available directly in SAP CRM. Create and edit everything directly in the native CRM WebClient UI
  • SAP StreamWork News Feed integrated both on SAP CRM homepage and  object-specific in detail views 
  • Installation of  SAP StreamWork Enterprise Agent and Add-ons for SAP CRM
  • User training guide

Screenshot/Video

SAP StreamWork Integration for SAP CRM Screenshot:

Please click on one of the images below to start the slideshow


Watch a video showing the integration:

http://youtu.be/p2joYBDejKAhttp://www.youtube.com/embed/nX5xEY5BYBk


Use Cases

SAP StreamWork Integration for SAP CRM Use Cases

Please click on one of the images below to start the slideshow



Technical Details

Requirements

  • Complete Installation of SAP CRM 7.0
  • Remote access to the target system
  • StreamWork licenses (for Enterprise Edition)
  • Technical contact person and 2 test users
  • Internet access and unblocked domain sapstreamwork.com


Contact

For further information on the service please feel free to contact:

Andreas Schmidt
Service Manager
CRM Center of Expertise SAP Consulting
SAP Deutschland AG & Co. KG

CRMexpress@sap.com

 












Integrating SAP StreamWork into SAP CRM: