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Purpose

You create a service request, you click on more buttons, you will see buttons from 'Content and Text Management' are shown even though the related switch is inactive

Overview

This should be an executive summary of the content and argument being made in the document. Basically a summary (not repeat) of the information you are explaining.

There are 3 buttons available on Service Request WebUI which are related to business switch CRM_ITSM_COM. These switches are NOT active.

Solution

This is a programming error CL_CRM_SRQM_H_OVP~IF_WCF_BUTTON_CONFIG_CALLBACK~MODIFY_BUTTONS

The prompt business switch here is CRM_ITSM, which is activated in the system, and NOT CRM_ITSM_COM which should be prompted. Implement OSS note 2202183

Screen Shot

Related SAP Notes/KBAs

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