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Professional Edition

The professional edition is the foundation of groupware integration and allows to synchronize accounts, contacts, appointments, emails and personal tasks between MS Outlook and SAP CRM. With SP03 the synchronization with IBM Notes is also supported. The component is part of the SAP CRM license.

For the migration from SP02 to SP03 a SAP note is available that contains important information in the attached migration guide: 2118319.

Enterprise Edition

With the enterprise edition additional features are introduced like lead and opportunity synchronization, mutiple text types, support for recurring appointments or more flexible enhancement possibilities. The enterprise edition is not part of the SAP CRM license; additional licenses are needed, the material number of enterprise edition is 7017842. Please contact your account executive for further information.

An IBM Notes version of enterprise edition is not planned.

Version Overview

SAP Desktop Connection is available in different versions - so called Service Packs.

Since the software consists of more than one asset, every asset has its own version numbering. In order to get an overview of the various components and its versions, you can use the table below:

 

Edition1

Solution Version

Availabe since

Minimal CRM Add-On Version2

(Higher SP levels are supported, too; downward compatibility is given)

Default MPC3
Default DPC4

Entity Class Package

 Customization Package VersionMS Outlook/IBM Notes Add-In Version

PE

Base Release

17.05.2013

CRMGWS 700: Add-On Installation

SAPK-700AGINCRMGWS

 

/CRMGWS/CL_GROUPWARE_S_MPC_EXT

/CRMGWS/CL_GROUPWARE_S_DPC_EXT 

 

/CRMGWS/DATA_PROVIDERS

 n/a n/a

PE

Pre Release

17.05.2013

CRMGWS 700: Support Package 0001

SAPK-70001INCRMGWS

/CRMGWS/CL_GROUPWAR_01_MPC_EXT

/CRMGWS/CL_GROUPWAR_01_DPC_EXT

 

/CRMGWS/DATA_PROVIDERS2

 n/a n/a

PE

SP00 

14.11.2013

CRMGWS 700: Support Package 0002

SAPK-70002INCRMGWS

no change

iCRM Customization Package 200 SP00

CRMGWCUS00_0-20011654.ZIP

 

CRM Desktop Integration
- Outlook Connector 200 SP00

32bit: CRMGWCON00_0-20011669.ZIP

64bit: CRMGWCON00_0-20011670.ZIP

Product Version: 2.0.0.73

PE

SP00 - Patch 

10.04.2014

no change

no change

Patch for iCRM Customization
Package 200 SP00 

CRMGWCUS00P_1-20011654.ZIP

Patch CRM Desktop Integration
- Outlook Connector 200 SP00

32bit: CRMGWCON00P_1-20011669.ZIP

64bit: CRMGWCON00P_1-20011670.ZIP

Product Version: 2.0.0.116

PE

SP01

23.04.2014

CRMGWS 700: Support Package 0003

SAPK-70003INCRMGWS  

/CRMGWS/CL_GROUPWAR_02_MPC_EXT

/CRMGWS/CL_GROUPWAR_02_DPC_EXT

 

/CRMGWS/DATA_PROVIDERS3

iCRM Customization Package 200 SP01

CRMGWCUS01_0-20011654.ZIP

CRM Desktop Integration
- Outlook Connector 200 SP01

32bit: CRMGWCON01_0-20011669.ZIP

64bit: CRMGWCON01_0-20011670.ZIP

Product Version: 2.0.1.119

PE

SP02

17.07.2014

CRMGWS 700: Support Package 0004

SAPK-70004INCRMGWS

/CRMGWS/CL_GROUPWAR_03_MPC_EXT

/CRMGWS/CL_GROUPWAR_03_DPC_EXT

 

/CRMGWS/DATA_PROVIDERS4

iCRM Customization Package 200 SP02

CRMGWCUS02_0-20011654.ZIP

CRM Desktop Integration
- Outlook Connector 200 SP02

32bit: CRMGWCON02_0-20011669.ZIP

64bit: CRMGWCON02_0-20011670.ZIP

Product Version: 2.0.2.148

PE

SP02 - Patch

17.03.2015

 

 

no changeno change

Patch for iCRM Customization Package 200 SP02

CRMGWCUS02P_2-20011654.ZIP

Patch CRM Desktop Integration
- Outlook Connector 200 SP02

32bit: CRMGWCON02P_2-20011669.ZIP

64bit: CRMGWCON02P_2-20011670.ZIP

Product Version 2.0.2.162

PE

SP03

16.01.2015

CRMGWS 700: Support Package 0005

SAPK-70005INCRMGWS

/CRMGWS/CL_GROUPWAR_04_MPC_EXT

/CRMGWS/CL_GROUPWAR_04_DPC_EXT

 

/CRMGWS/DATA_PROVIDERS5

 

Outlook Customization Package 200 SP03

CRMGWCUS03_0-20011654.ZIP

 


NEW: Notes Customization Package 200 SP03

CRMLNCUS03_0-80000450.ZIP

 

CRM Desktop Integration
- Outlook Connector 200 SP03

32bit: CRMGWCON03_0-20011669.ZIP

64bit: CRMGWCON03_0-20011670.ZIP

Product Version: 2.0.3.160 


- NEW: Notes Connector 200 SP03
CRMLNCON03_0-80000418.ZIP

Product Version: 1.0.0.46 

PE

SP03 - Patch for Outlook

02.04.2015

 no change no change

Patch for Outlook Customization Package 200 SP03

CRMGWCUS03P_1-20011654.ZIP

Patch CRM Desktop Integration - Outlook Connector 200 SP03

32bit: CRMGWCON03P_1-20011669.ZIP

64bit: CRMGWCON03P_1-20011670.ZIP

Product Version 2.0.3.163

PE

SP04

31.07.2015

CRMGWS 700: Support Package 0007

SAPK-70007INCRMGWS

no change 

Outlook Customization Package 200 SP04

CRMGWCUS04_0-20011654.ZIP


Notes Customization Package 200 SP04

CRMLNCUS04_0-80000450.ZIP

CRM Desktop Integration - Outlook Connector 200 SP04

32bit: CRMGWCON04_0-20011669.ZIP

64bit: CRMGWCON04_0-20011670.ZIP 

Product Version: 2.0.4.177 


Notes Connector 200 SP04 CRMLNCON04_0-80000418.ZIP

Product Version: 1.0.1.54

PE

SP04 - Patch for Outlook 

 

31.10.2016

no change

no change 

Patch for Outlook Customization Package 200 SP04

CRMGWCUS04P_6-20011654.ZIP

 

Patch CRM Desktop Integration - Outlook Connector 200 SP04

32bit: CRMGWCON04P_6-20011669.ZIP

64bit: CRMGWCON04P_6-20011670.ZIP 

Product Version: 2.0.4.205 

PE

SP04 - Patch for Notes

16.01.2017

no change

no change 

Patch for Notes Customization Package 200 SP04

CRMLNCUS04P_7-80000450.ZIP

Patch for Notes Connector 200 SP04

CRMLNCON04P_7-80000418.ZIP

Product Version 1.0.1.58

PE

SP05 for Outlook

31.10.2016

 

CRMGWS 700: Support Package 0010

SAPK-70010INCRMGWS

 
no change 

Outlook Customization Package 200 SP05

CRMGWCUS05_0-20011654.ZIP

 

CRM Desktop Integration - Outlook Connector 200 SP05

32bit: CRMGWCON05_0-20011669.ZIP

64bit: CRMGWCON05_0-20011670.ZIP 

Product Version:  2.0.5.206

PE

SP05 -
Patch 3 for Outlook

04.10.2019

CRMGWS 700: Support Package 0013

SAPK-70013INCRMGWS

Additional Note 2670985

 no change

Patch for Outlook Customization Package 200 SP05

CRMGWCUS05P_3-20011654.ZIP

 

Patch 3 CRM Desktop Integration - Outlook Connector 200 SP05

32bit: CRMGWCON05P_3-20011669.ZIP

64bit: CRMGWCON05P_3-20011670.ZIP 

Product Version: 2.0.5.xxx

Enterprise Edition     
EE

SP00

10.11.2014

CRMGWS 700: Support Package 0005

SAPK-70005INCRMGWS

 

/CRMGWS/CL_GROUPWAR_04_MPC_EXT

/CRMGWS/CL_GROUPWAR_04_DPC_EXT

 

/CRMGWS/DATA_PROVIDERS5

EE - Customization Outlook 100 SP00 

CRMGWCUSEE00_0-70000008.ZIP

CRM Desktop Integration
- Outlook Connector 100 SP00 

32bit: CRMGWCONEE00_0-70000152.ZIP

64bit: CRMGWCONEE00_0-70000151.ZIP

Product Version 2.1.0.40

EE

SP00 -
Patch

03.12.2014

 

no change  no change

Patch for Customization Package (Outlook) EE 100 SP00 

CRMGWCUSEE00P_1-70000008.ZIP

Patch for Outlook Connector EE 100 SP00 

32bit:CRMGWCONEE00P_1-70000152.ZIP

64bit:CRMGWCONEE00P_1-70000151.ZIP

Product Version 2.1.0.43 

EE

SP01

10.03.2015

no change  no change

EE - Customization Outlook 100 SP01 

CRMGWCUSEE01_0-70000008.ZIP

CRM Desktop Integration - Outlook Connector 100 SP01 

32bit: CRMGWCONEE01_0-70000152.ZIP

64bit: CRMGWCONEE01_0-70000151.ZIP

Product Version 2.1.1.52 

EE

SP01 - Patch for Outlook

07.08.2015

 no change no change

Patch for Customization Package (Outlook) EE 100 SP01

CRMGWCUSEE01P_3-70000008.ZIP 

 

Patch for Outlook Connector EE 100 SP01

32bit: CRMGWCONEE01P_3-70000152.ZIP

64bit: CRMGWCONEE01P_3-70000151.ZIP

Product Version 2.1.1.82 

EE

SP02

31.07.2015

CRMGWS 700: Support Package 0007

SAPK-70007INCRMGWS

 
no change 

EE - Customization Outlook 100 SP02 

CRMGWCUSEE02_0-70000008.ZIP

CRM Desktop Integration - Outlook Connector 100 SP02 

32bit: CRMGWCONEE02_0-70000152.ZIP

64bit: CRMGWCONEE02_0-70000151.ZIP

Product Version 2.1.2.81

 

EE

SP02 - Patch for Outlook

31.10.2016

no change

 

no change 

Patch for Customization Package (Outlook) EE 100 SP02 

CRMGWCUSEE02P_6-70000008.ZIP

Patch for Outlook Connector EE 100 SP02 

32bit: CRMGWCONEE02P_6-70000152.ZIP

64bit: CRMGWCONEE02P_6-70000151.ZIP

Product Version 2.1.2.124

 

EE

SP03

31.10.2016 

CRMGWS 700: Support Package 0010

SAPK-70010INCRMGWS

 
no change 

EE - Customization Outlook 100 SP03 

CRMGWCUSEE03_0-70000008.ZIP

 

CRM Desktop Integration - Outlook Connector 100 SP03 

32bit: CRMGWCONEE03_0-70000152.ZIP

64bit: CRMGWCONEE03_0-70000151.ZIP

Product Version 2.1.3.125

 

EE

SP03 -
Patch 3 for Outlook

04.10.2019

 
CRMGWS 700: Support Package 0013

SAPK-70013INCRMGWS

Additional Note 2670985 

no change

Patch for Customization Package (Outlook) EE 100 SP03 

CRMGWCUSEE03P_3-70000008.ZIP

 

Patch 3 for Outlook Connector EE 100 SP03 

32bit: CRMGWCONEE03P_3-70000152.ZIP

64bit: CRMGWCONEE03P_3-70000151.ZIP

Product Version 2.1.3.xxx

 

1 PE -> Professional Edition, EE -> Enterprise Edition

2 Table shows minimal CRM Add-on version only, it is recommended to use the latest available SP. At the moment this is SP13: SAPK-70013INCRMGWS

3 Model Provider Class

4 Data Provider Class 

invisibleStudio

invisibleStudio is a configuration utility for customizing OutlookBridge Extensibility customization packages for OutlookBridge-based products such as Desktop Connection for SAP CRM. The following table gives an overview of the service packs (SPs), patch levels (PL), and their compatibility to Desktop Connection versions. The component CRMGWSTU is used for professional edition, CRMGWSTUEE for enterprise edition of Desktop Connection for SAP CRM.

Component

SP

PL

Build number

Compatible with Desktop Connection builds

CRMGWSTU

00

05

2.1.12000.33

PE SP04 (PL3, PL4, PL5, PL6)

CRMGWSTU

01

01

2.2.12000.8

PE SP05 (PL0)

CRMGWSTU

01

02

2.2.12000.10

PE SP05 (PL1)

CRMGWSTU

01

04

2.2.12000.xx

PE SP05 (PL3)

CRMGWSTUEE

00

05

2.1.12000.33

EE SP02 (PL3, PL4, PL5, PL6)

CRMGWSTUEE

01

01

2.2.12000.8

EE SP03 (PL0)

CRMGWSTUEE

01

02

2.2.12000.10

EE SP03 (PL1)

CRMGWSTUEE

01

04

2.2.12000.xx

EE SP03 (PL3)

Release Information Note

With every new version the Release Information Note is updated. The RIN contains important hints and a list of notes that have to be implemented before Desktop Connection can be used. 

Professional Edition

For the Professional Edition please find the RIN here: 1870348

Enterprise Edition

For the Enterprise Edition please find the RIN here: 2067586

 

Download the necessary assets

All relevant assets that are needed to get the solution up and running (CRM Add-On, Outlook and Notes Add-In, default Customization Package) can be downloaded from the SAP Service Marketplace. The solutions for Microsoft Outlook and IBM Notes differ in the Client Add-In and the Customization Package. The CRM Add-On is the same component for both groupware clients.

You either can use the hyperlinks in the overview table above or you can follow the guide below (for the correct versions see table above again):

1) Go to https://support.sap.com/swdc and log on

2) Click on link "Access downloads" in section "Installations & Upgrades" 

3) Click on "By Alphabetical Index (A-Z)" on tab "INSTALLATIONS & UPGRADES" or "SUPPORT PACKAGES & PATCHES":

 

4) Select character "C" and click on "SAP CRM DESKTOP PE" or "SAP CRM DESKTOP EE":

 5) Click on "CRM DESKTOP CONNECTION PE 2.0" or "CRM DESKTOP CONNECTION EE 1.0":

6) Click on "Entry by Component":

7) To download the CRM Add-On and the Customization Package, click on "CRM DESKTOP PE SERVER" / "CRM DESKTOP PE SERVER NW 7.4"

There are two list entries as on Netweaver releases < 7.4, a separate Gateway Component has to be installed, too. The links for the Gateway Add-On can also be found in "CRM DESKTOP PE SERVER".

8) Open the tree branches to find Customization Packages and Add-Ons:

 

9) Select a software component e.g. CRMGWCUS 200. Find the correct version (see table above) and put it to your download basket:

 

For more information on the exact assets needed for the add-on installation, see the following FAQ article:

How to install the Desktop Connection Add-On for SAP CRM

 

10) After downloading the CRM Add-On and the Customization Package, you can jump back using the breadcrump menu at the top of the screen:

11) In the "Entry by Component" screen (see step 6) select "CRM DESKTOP PE CLIENT". Click on "CRMGWCON 200" for the MS Outlook add-in or "CRMLNCON 200" for the IBM Notes add-in, and "CRMGWSTU 200" for InvisibleStudio:

12) Select the Desktop Connection client you need (table above) and download it.

For Outlook a 32 bit and a 64 bit version of the add-in is available. The version can be selected by choosing the corresponding entry in the listbox on top of the table. The version needed depends on the Microsoft Outlook version you are using (32 bit or 64 bit) and NOT on the operating system.
For IBM Notes only a 32 bit add-in version is available. 

13) Guides like Admin Guide, Configuration Guide or Extensibility Guide can be found under "TECHNICAL DOCUMENTATION" in the "INSTALLATIONS & UPGRADES" branch: