Introduction

For general information please refer to the End-User Experience Monitoring home page.

The more recent naming for EEM Robots, is UXMon Robots. 

New Installations

 When installing new Diagnostics Agents, always use the latest available Diagnostics Agent installer. For more information refer to following page Diagnostics Agents > General Information.

All server platforms for which Diagnostics Agent installations are supported, are also supported for installing EEM Robots.

Platform Compatibility Matrix for Windows Desktop OS

Below table documents the Platform Compatibility Matrix for Diagnostics Agents that are used as EEM Robot.

Windows Version	Diagnostics Agent 7.20 / 7.30 SP2	Diagnostics Agent 7.30 SP3 / SWPM Based Installers	SWPM Based Installers >= SWPM 1.0 SP18	SWPM Based Installers >= SWPM 1.0 SP19	SWPM Based Installers >= SWPM 1.0 SP23	SWPM Based Installers >= SWPM 1.0 SP28 (per January 2020)	SWPM Based Installers >= SWPM 1.0 SP29 (per June 2020)	SWPM Based Installers >= SWPM 1.0 SP36 (per October 2022)	SWPM Based Installers >= SWPM 1.0 SP37 (per February 2023)	End of Platform Support by SAP
Windows Vista SP1 - x86 32-bits
Windows Vista SP1 - x86 64-bits
Windows 7 - x86 32-bits
Windows 7 - x86 64-bits										January 14, 2020 (due to: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet)
Windows 8 - x86 32-bits
Windows 8 - x86 64-bits
Windows 8.1 - x86 64-bits										January 10, 2023 (due to: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet)
Windows 10 Pro - x86 64-bits, Semi-Annual Channel, version 1709 and lower					restricted support (see details below)
Windows 10 Enterprise - x86 64-bits, Long-Term Servicing Channel (LTSC)	n.a.	n.a.	n.a.	n.a.	n.a.	version 1809  restricted support (see details below)	version 1809  restricted support (see details below)	versions 1809 and 21H2  restricted support (see details below)	versions 1809 and 21H2  restricted support (see details below)	Will follow https://learn.microsoft.com/en-us/windows/release-health/release-information
Windows 10 Enterprise, Pro and Pro for Workstations - x86 64-bits, Semi-Annual Channel	n.a.	n.a.	n.a.	n.a.	n.a.	version 1809 thru 1903  restricted support (see details below)	version 1809 thru 1909  restricted support (see details below)

 Legend:

:= supported on respective platform
 := restricted support for Windows 10 is available per June 2018, details can be found in SAP NOTE 2658075
:= unsupported on respective platform