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Application Operations in SAP Solution Manager 7.2 provides System and Application Management capabilities for central monitoring, alerting, analytics, and administration of SAP centric cloud and on-premise solutions.

This wiki content has been moved to the SAP Solution Manager 7.2 expert portal.  Any child pages of this wiki are deprecated and no longer maintained.

Welcome to the Documentation and Help Area of

Today's business processes are embedded in a global market with participants all over the world. Guaranteeing the highest availability and performance from almost every location is not just a challenge for huge companies anymore. SAP User Experience Monitoring (UXMon - formerly EEM) is an efficient toolbox for evaluating and reporting the availability and performance of your productive systems from a client-side perspective. As a result of the perfect integration into the E2E Diagnostics infrastructure, discovering, analysis, and resolution of occurring issues has been speeded up dramatically. Problems can often be solved before employees or customers even take notice about them, thereby yielding a lower TCO.




  • Monitor performance and availability of technical scenarios from multiple locations across your global landscape
  • Record and customize UXMon scripts and administrate technical scenarios indi­vidually for your business needs from a central SAP Solution Manager
  • Troubleshoot unexpected situations with the fully integrated E2E Trace Analysis of E2E Diagnostics
  • Analyze time-depending pheno­mena or long term variances with full-featured BI reporting.


  • Lower the TCO by proactive conflict resolution
  • Receive the benefits of a reliable, quantitative overview of perform­ance and availability of your landscape from an end-user perspective.
  • Use UXMon as the basis for transparent service-level agree­ments (SLA)
  • Save IT costs by using a tool integrated in the well-introduced Solution Manager  

User Experience Monitoring is part of:


  1. Unknown User (chwf511)

    Amazing monitoring tool. I think this will be the ever best idea from SAP.. my personal opinion. I am starting to simulate on our environment and see how it can be used for EEM

  2. This should allow to script navigation paths and to schedule those scripts after deployments or transports (also scheduled via Change and Transport Management) and automate alerting in case of errors as well as "warming" up servers doing cache loading.

  3. Unknown User (bzvimor)

    To bad it does not completely support SAP CRM web UI, like session IDs with load balancers.

  4. Hi Daniele,

    I am not aware of any limitation here. Please open a message on component SV-SMG-MON-EEM such that we can check what's the problem in your case.


  5. Anonymous


    Hello ,

    I have doubt regarding EEM and Root Cause Analysis (RCA).

    Will EEM work without RCA configured ?





    1. Yes, EEM work without RCA configured but with limited benefit. You cannot get system times or traces.


  6. Former Member


    First, many thanks for the wiki, it's really useful.

    I have installed implemented the end-Uer experience agent in a Windows 7 without issues but when we have installed the SDM 7.30 agent and the SAP GUI 730 in a Windows server 2008 R2 and we have configured the agent as End-User experience monitoring Robot in solution manager.

    We have distributed one script without issues but the executios are failing with the message:

    "SAPGUI Compontent" could not be instantiated (sapfewse):605

    We have reviewed the bellow notes but wothout success:

    1261706 - Kill bits set for SAP GUI Scripting

    1092631 - Remote vulnerabilities in SAP GUI for Windows

    We are able to run the scripts in the server directly in the SAPGUI and even with the EemEditor.

    SAP message is open since last week, but my be you can provide a faster response.

    Could you please help us.




  7. Former Member


    I have a query regarding recording the scripts. I understand the stored scripts in the Robot is schedule to run frequently in the system. Does these stored scripts will alter the SAP system data. it means, If I have a series of steps to capture a sale order business process and it is recorded using a EEM recorder in the robot system.  At the end of the business process ,a sale order is created in the system. I am concerned about , upon frequency of running scripts can alter the system data.

    What kind of tcodes should be monitored for responses and availability of system.

    Whether it is used only for web based gui responses alone,

    I kindly request your response the same.


    1. Dear Abraham,

      I think you should not save the sales order at the end of your test (at least in a production system). If you need also this tested you should cancel the sales order directly after creation.

      Best regards

      1. Former Member

        Thank you Wolf,

        If I cancel the sale order , I am not sure on end user perspective with respect Sale order Business process responses is accurate.


  8. Former Member

    Do We need to use EEM recorder and EEM editor to be used for recording and editing scripts. Can we use any other recorder to do the same. What would be the differences between EEM recorder and other recorders


    1. AFAIK you must use the EEM recorder and EEM editor.

  9. Former Member

    Any body to address my Query ..........


    What ar the tcodes can be used for recording

  10. Hello community,

    did i got it really right: EEM Robot runs only on Win7 or 8, while SDM Agent and SAP GUI >=7,3 are available on Windows 2012. As i have to use a Rack-Server in our DC host the EEM Robots, i would need to run the EEM Robot + SAP Gui in a Remote Desktop on that Windows 2012 Server?

    Can anyone double check? Would there be any other option to run it on Windows 2012 server. I have place also multiple EEM Robots on one OS which should preferably run on that Windows 2012 Server.

    Many Thanks


  11. Former Member

    We have configure EEM and having error in managed scenario section , for scenario.. Managed system configuration is in Red error, even though the configuration is correct and green in Managed system configuration. Alerts are not available in Alert Inbox (EE Mon Alerts section.) Please suggest.




  12. Hi All

    I'm facing an issue when importing a HTTP recording to the eem editor. The error "failed to parse btx.xml: file path". Any fix for this issue?



    Suwin K

  13. Is it possible to deploy EEM on non-SAP systems that communicate to SAP?  My customer is currently on 7.1 sp13, but moving to 7.2 in June

    1. Hi Mike,

      What do you mean by "deploy EEM"?

      If you intend to create a script to monitor a non-SAP application (that connects to SAP systems), this is not "officially" supported.
      However, if the application technology matches EEM capabilities (ex: this is an HTTP application), it could possibly work.

      Only you could have some additional parameterization activities.



  14. Hi All,

    Has anyone worked with monitoring any application sitting on the SAP Cloud?

    I'm having issues in getting through the SCP Identity manager (gets the authorization data from Azure AD) to monitor the hybris marketing sitting on the cloud.

    Really appreciate if anyone has a clue about this.



    Suwin K

    1. I would think that with the Azure AD SAML is used for authentication. There is SAP Note 2393058 - EEM: Added parameterization rules for SAML and CSRF talking about a parameter. Perhaps that helps. Otherwise you might need to use my project: