Collections Management

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FSCM Collections Management

Collections Management allows collection specialists to handle customer contacts with adecuate information.

Collections Management uses a worklist to plan the collection specialists day, based on predefined and customized rules that are grouped into strategies, that defines the customers' priority.

Open items, due dates, promises to pay, resubmissions, past customer contacts, dunning information, disputed amounts, risk class and last payments are some of the key elements that are available for the collection specialist to optimize the work.

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