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Postal codes are delivered by CTT institution ( through a txt file. SAP has a tool to upload this file into the database. In case a missing postal code, an update could be necessary.

Please check the following information:  Updating postal codes


In case the previous information did not solve your issue, please contact us (SCN, chat, incidence) providing the information described in the following link:
How to report an incident to SAP Support about PY-PT.